Business Operations & Client Account Specialist

Jacksonville,FL • ************@*****.*** • 904-***-****

ABIGAIL BELANGER

Results-driven business operations professional with experience managing large-scale client accounts, supporting 100+ consultants, and coordinating cross-functional initiatives. Proven success in fast-paced, customer-facing environments requiring communication, problem-solving, and consultative support. Recognized for strong performance, adaptability, and a proactive approach to driving results. EMPLOYMENT HISTORY

SR. BUSINESS OPERATIONS ASSOCIATE Sep 2024 – Present TEKsystems Jacksonville, Florida

• Support a major client account spanning 50+ active projects.

• Manage operations for a portfolio of 100+ consultants.

• Partner with cross-functional teams to resolve operational issues.

• Analyze billing, onboarding, and workforce data for accuracy.

• Streamline workflows to improve efficiency and service delivery.

• Coordinate onboarding, compliance, and consultant support activities.

• Balance competing priorities in a fast-paced, client-facing environment. TEAM LEAD Feb 2020 – Aug 2024

Panera Bread Orange Park, Florida

• Resolved customer complaints

• Trained new staff

• Coordinated inventory

EDUCATION

BACHELOR OF SCIENCE PSYCHOLOGY

University of Central Florida

May 2026 - Orlando, FL

ASSOCIATE'S DEGREE

St. Johns River State College

May 2024 - Orange Park, FL

SKILLS

Business Operations, Process optimization, Client relationship management, Data analysis, Staff onboarding strategies, Team collaboration, Compliance auditing, Relationship Building

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