Administration Hr Customer Service Sales Operatio IT

FRED WAITHAKA MURIUKI

ADMINISTRATION HUMAN RESOURCES CUSTOMER SERVICE SALES OPERATIONS

+254-***-***-*** **************@*****.*** www.linkedin.com/in/fred-muriuki SUMMARY OF PROFESSION

Results-driven Administration, Human Resources, Customer Service and Sales professional with a Diploma in Business Management and Administration and practical experience across staffing, real estate, manufacturing and service environments. Skilled in administrative coordination, customer engagement, sales, lead generation, client follow-up, relationship building and supporting business growth, with a strong ability to understand customer needs, communicate value and work toward sales targets.

Experienced in HR assistance, records management, inventory control, reporting, stakeholder relations and day-to-day business operations. Strong computer and digital skills with proficiency in Microsoft Office Suite, CRM tools, QuickBooks, WordPress and technical troubleshooting. Confident in engaging customers and clients professionally, identifying opportunities, handling enquiries, following up leads and providing solutions that support both customer satisfaction and organizational objectives.

Adaptable, organized and detail-oriented professional with strong communication, negotiation and problem-solving abilities. Known for a customer-focused approach, confidentiality, reliability and willingness to learn, with the ability to work independently or as part of a team and contribute effectively to sales performance, operational efficiency and quality service delivery. KEY SKILLS

Administrative Coordination Client Relationship Management Recruitment Assistance Scheduling & Meeting Coordination Human Resources Support Office Operations Sales Reporting & Target Tracking Customer Service Inventory Management Stakeholder Relations Market Analysis Sales & Business Development Records & Database Management Process Improvement Problem Solving Cash Handling & Bank Deposits TECHNICAL & COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint) QuickBooks CRM Systems WordPress Database Management Graphic Design Computer Troubleshooting & Problem Solving Technical Support Windows Digital Communication & Email EDUCATION

Diploma in Business Management and Administration Thika Technical Training Institute June 2021 - July 2023

East Africa Customs Freight Forwarding Practicing Certificate Kenya School of Revenue Administration October 2023 - November 2024

Kenya Certificate of Secondary Education (K.C.S.E) Ngunguru Secondary School February 2017 - November 2020

PROFESSIONAL EXPERIENCE

Office Administrative Assistant Human Resource Assistant, May 2024 – July 2026 Career Associated Staffing Thika Kenya

Reporting to the Director, I ensured that the day-to-day operations of the organization run smoothly, enabling executives and other staff to focus on their core responsibilities effectively.

Supported the Director with day-to-day administration, customer service, sales activities and operational coordination, helping maintain smooth business operations.

Managed client relationships through calls, emails and in-person engagement, responding to customer needs, presenting suitable solutions and strengthening retention and repeat business.

Consistently worked toward and exceeded sales targets by applying structured follow-up, product knowledge and customer-focused sales techniques.

Introduced and maintained sales tracking processes that improved visibility of key performance metrics and supported more informed sales decisions.

Streamlined payment follow-up and client communication, helping reduce delays and improve the consistency of outstanding-balance collection.

Strengthened inventory control by improving stock tracking and replenishment processes, contributing to better product availability and fewer stock-out issues.

Maintained accurate client interaction records across calls, correspondence and emails using CRM practices, supporting stronger relationship management and follow-up.

Supported HR administration, including recruitment assistance, employee records and professional handling of confidential information.

Improved company social-media presence across Facebook, Twitter and LinkedIn by supporting account updates and customer engagement.

Sold office supplies by identifying customer requirements and recommending appropriate products, supporting customer satisfaction and repeat purchases.

Supported teamwork and open communication by involving colleagues in operational discussions and helping coordinate shared priorities.. Administrative Assistant Real Estate Assistant, August 2023 – April 2024 Career Associate Staffing Thika Kenya

Reporting to the Director, I ensured that the day-to-day operations of the organization run efficiently, ensuring a seamless tour experience and exceptional client service.

Coordinated administrative and operational activities to support efficient office performance and a seamless customer experience.

Implemented practical inventory-control procedures for receiving, stocking, identification, verification, handling and preservation of materials, reducing avoidable waste and loss.

Trained incoming staff on workplace procedures and responsibilities, supporting smoother onboarding and faster integration into the team.

Monitored daily operations and identified productivity gaps, recommending practical improvements to increase efficiency and service quality.

Supported project and process improvements, including documentation and implementation of procedures designed to make operations more efficient.

Identified business-development opportunities and supported the coordination of service activities, contributing to growth-focused operational planning.. Administrative Assistant (Internship), September 2022 – December 2022 Bidico Manufacturing limited Thika Kenya

Reporting to the Sales Manager, I drove strategic initiatives, optimized the business processes, managed resources effectively, and ensured compliance with regulations to achieve the organization's overall goals and objectives.

Verified customer orders, personal information and payment details to support accurate and secure transactions.

Assisted with recruitment activities and administrative coordination, ensuring documentation and processes were handled systematically.

Monitored sales targets and reported performance variances to support timely follow-up and performance management.

Coordinated with Logistics to expedite deliveries and support timely receipt of goods by customers.

Supported business planning and identified opportunities for operational and financial improvement in collaboration with Operations and Procurement teams. Administrative Assistant (Internship), September 2021 – December 2021 Meru Highway Motors Meru Kenya

Reporting to the Engineer, I managed administrative tasks, supported office operations, and ensured productive and well functioning of the office environment.

Supported office administration, meeting coordination, agenda preparation, minute-taking and internal correspondence to keep office activities organized.

Maintained professional and empathetic customer service while responding to routine enquiries and supporting customer needs.

Assisted teams with problem solving, planning and implementation of activities aligned with organizational goals.

Supported preparation of business plans and annual budgets in liaison with Operations and Procurement management.

OTHER RELEVANT CERTIFICATION

Certificate of Exemplary Good Service The President in the Student Council March 2021 Certificate in CCTV and Security Management East Africa Institute of Certified Studies (ICS) Certificate in English (EF SET) C1 Advanced (Reading Score 68, Listening Score 71) August 2025 Computer Packages The Aberdare Institute of Management May 2021 Driving License AA Driving School May 2021

PROFESSIONAL STRENGTHS

Computer proficiency and troubleshooting Customer-focused communication Sales follow-up Analytical thinking Problem solving Adaptability Team collaboration Confidentiality Time management Attention to detail Professional interpersonal skills Ability to learn new systems quickly

REFEREES

Faith Wangechi Iraki Sales and Marketing Executive, Career Associated, Thika, Kenya +254-***-***-*** **********@*****.***

Daniel Mwago Engineer, Meru Highway Motor Association of Kenya, Meru, Kenya +254-***-***-*** Mr. Gitinga Director, Taifa Sacco, Nairobi, Kenya +254-***-***-***

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