Veterinary Hospital Manager
Resume:
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CONTACT
Forest, VA *****
****************@*****.***
linkedin.com/in/deanna-barton-
01a22368
SKILLS
• Veterinary Hospital & Practice
Management
• Clinical & Administrative Operations
• Financial Management, Payroll &
Budgeting
• P&L, EBITDA, COGS & Cost Analysis
• Financial Performance Analysis
• Client engagement strategies
• EMR, Medical Records & Practice
Technology
• Inventory, Purchasing & Vendor
Management
• Client Relations, Retention & Practice
Growth
• Staff Leadership, Scheduling &
Development
• Process Improvement & Strategic
Decision-Making
CERTIFICATIONS
OSHA Certification
Care Credit
LANGUAGES
English
Dynamic Veterinary Hospital Manager with extensive experience in high- volume operations and remote management. Expertise includes clinical and administrative functions, financial oversight, regulatory compliance, and practice growth. Proven success in payroll management, budgeting, inventory optimization, and staffing coordination. Committed to operational excellence and continuous improvement, ensuring efficient operations and quality care.
WORK HISTORY
September 2019 - Current
Veterinary Hospital Manager Gentle Care Animal Hospital, Forest, VA Successfully manage veterinary hospital operations both onsite and remotely, overseeing clinical and administrative workflows, staffing, financial operations, client services, and daily practice performance. Supervise veterinary technicians, receptionists, assistants, kennel attendants, and support staff, maintaining workflow efficiency and providing hands-on coverage during staffing shortages and employee call-outs. Lead recruitment, hiring, orientation, onboarding, training, coaching, and performance evaluations while ensuring compliance with applicable employment laws and hospital policies. Create and maintain employee schedules through When To Work, process time-off requests through Palocity, and coordinate relief veterinarian coverage through Roo to maintain appropriate staffing levels. Manage financial operations, including annual budgeting, payroll for 20 employees, billing, daily cash reconciliation, end-of-day deposits, cash drawer change, client refunds through Clover, and cost-control initiatives. Analyze clinic financial performance using P&L, EBITDA, COGS, and other key performance indicators; prepare month-end reports and calculate veterinarian commissions. Manage accounts receivable by preparing client statements, monitoring aging balances, and submitting accounts more than 60 days delinquent to collections. Manage clinic inventory by analyzing monthly sales and usage trends, adjusting order points, maintaining appropriate stock levels, monitoring expiration dates, and reducing excess or obsolete inventory. Research and price veterinary products and equipment for review with the Medical Director and regional management; evaluate operational needs and negotiate with distributors regarding new equipment, including IDEXX in-house diagnostic systems. Facilitate product substitutions, special orders, and online compounded prescription requests through Wedgewood Pharmacy in accordance with veterinarian and Medical Director instructions. Manage regulatory compliance and inspection readiness for Virginia Department of Health, Veterinary Board, and OSHA requirements, including reporting, documentation, staff training, and preparation for three-year inspections. Develop and maintain hospital policies, procedures, manuals, training materials, employee notices, and compliance records; lead staff meetings to communicate new policies, procedures, and protocols. Convert paper patient records into electronic medical records and coordinate secure distribution of records to veterinary specialists, boarding and grooming facilities, pet insurance providers, and clients. Coordinate specialist services by scheduling in-clinic ultrasound and echocardiogram appointments and facilitating communication among specialists, hospital staff, and clients. Evaluate DEANNA BARTON
Native or Bilingual
Spanish
Limited Working
REFERENCES
Barbara Stevens
Practice Owner & Medical Director
Gentle Care Animal Hospital
***********@*********.***
direct supervisor
Kimberly Gilbert
Senior Territory Sales Representative
Elanco Animal Health
********.*******@********.***
professional colleague
Julia Rath
Territory Sales Manager
Patterson Veterinary Supply
*****.****@************.***
professional colleague
Don McFerren
Mergers and Acquisition Advisor
High Point Healthcare Advisors
*********@***********.***
hospital performance and implement process improvements, including forward- booking initiatives to increase future appointments, improve client retention, and support practice growth. Collaborate with marketing to develop promotional campaigns for hospital services and support client engagement and practice growth. Resolve client concerns and improve service quality through effective communication, problem resolution, and operational process refinement. Provide basic IT and facility support by troubleshooting minor hardware, software, connectivity, and equipment issues, as well as performing minor HVAC repairs and maintenance to minimize operational disruptions. Maintain 100% accuracy and completeness in payroll, cash-handling, and appointment-tracking reviews. Maintain current knowledge of veterinary medicine, management practices, diagnostic and treatment equipment, data-processing technology, government regulations, insurance changes, and client financing options through continuing education and professional development.
May 2018 - June 2021
Kennel Manager Gentle Care Animal Hospital, Forest, VA Supervised staff and daily operations in clinical support department; enhancing quality care and operational efficiency. Implemented improved care protocols and contributed to quality and safety standardization. Managed scheduling, staffing, and workflow coordination to streamline operations. May 2015 - May 2018
Veterinary Assistant Gentle Care Animal Hospital, Forest, VA Assisted veterinarians with patient examinations, surgical preparation, and ongoing patient monitoring. Safely restrained and handled animals during examinations, diagnostic procedures, vaccinations, and grooming services. Educated pet owners on home-care instructions, medication schedules, treatment plans, and recommended follow-up care. Positioned and prepared patients for diagnostic imaging, including X-rays and other scans. Assisted with the administration of medications, vaccinations, and treatments as directed by veterinarians.
August 2012 - August 2016
Veterinary Receptionist Gentle Care Animal Hospital, Forest, VA Coordinated client check-in and check-out, appointment scheduling, patient intake, billing, and front-desk operations in a high-volume veterinary environment. Managed phone, email, and walk-in inquiries, providing clear, professional communication and responsive client service. Maintained accurate patient and administrative records to support data integrity, efficient workflows, and continuity of care.
EDUCATION
May 2017
Bachelor of Science Biology
Lynchburg College, Lynchburg, VA
May 2014
Associate of Science Science
New River Community College, Dublin, VA
• magna cum laude graduate
• President's List Spring 2014
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