Business analytics

FNU SHREYA

Business System Analyst

929-***-**** ***.******@*************.*** LinkedIn

SUMMARY

Program/Process Analyst with 7 years of experience leading enterprise program delivery, AI modernization initiatives, and data governance frameworks across large-scale cross-functional organizations. Proven expertise in end-to-end requirements definition, BPMN process mapping, and UAT governance that accelerate delivery and reduce post-release defects. Deep background in compliance program management spanning PII governance, HIPAA, and RBAC enforcement across regulated enterprise environments. Hands-on experience re-architecting AI workflows, building executive BI dashboards, and aligning engineering, product, and business stakeholders to drive measurable operational efficiency gains. SKILLS

Business Analysis: Requirements Gathering, BRD/FRD Documentation, UAT Testing, Impact Analysis, Gap Analysis, Risk Analysis, Root Cause Analysis, Business Case Development, Business Process Reengineering (BPR), User Stories & Acceptance Criteria (Gherkin), Requirements Traceability Matrix (RTM), JAD Sessions Program & Process Excellence: Program Management, Enterprise Process Optimization, Process Maturity Assessment, Operating Model Design, Data Governance, KPI Definition & Tracking, System Design, Cross-functional Leadership, Continuous Improvement, Cost- Benefit Analysis, SWOT Analysis

Strategic & Financial: Vendor Evaluation & Management, Budget & Portfolio Analysis, Digital Transformation Enablement Methodologies & Frameworks: Agile (Scrum, Kanban), SDLC, Waterfall, Business Process Modeling (BPMN), Change Management Technical & Data: SQL, Python, Data Modeling, Data Warehousing (ODS, Data Mart, Data Cubes), ETL Concepts, Data Pipelines Data Visualization & Tools: Tableau, Power BI, Advanced Excel Tools & Platforms: Jira, Confluence, ServiceNow, SharePoint, MS Project, Visio, Azure DevOps AI & Automation: Generative AI, Prompt Engineering, AI Use Case Discovery, AI Adoption Strategy, AI Workflow Automation, LLM Applications, AI Governance

Stakeholder & Communication: Stakeholder Management, Cross-functional Collaboration, Executive Communication EDUCATION

Master of Science in Management and Systems (Business Analysis) New York University Bachelor of Engineering in Telecommunication Engineering Visvesvaraya Technological University, India PROFESSIONAL EXPERIENCE

Business system analyst 3 Samsung Electronics America, New Jersey February 2026 Current

• Directed the regional program migrating over 5,000 users from SharePoint 2016 to SharePoint SE, mapping and standardizing collaboration workflows while coordinating cross-functional timelines across all of North America overall.

• Managed the BOSS platform roadmap, conducting root-cause analysis on sales reporting workflows to eliminate manual reconciliation while sequencing Tableau, OLAP Cube, and Data Mart releases for over 1,000 business users.

• Directed an enterprise PII governance program, redesigning internal processes and enforcing RBAC, MFA, and audit retention controls that reduced sensitive data exposure across all systems by more than 50 percent.

• Led an AI modernization program, mapping current-state and future-state workflows to identify Alteryx bottlenecks and re-architecting pipelines with KNIME and Claude CoWork, cutting cycle times by 25 to 30 percent. Business Analyst Chartis Interactive September 2025 – January 2026

• Led business analysis for an AI-powered analytics platform, defining 120+ functional requirements, facilitated sprint grooming sessions in Jira and Confluence for a multi-model AI analytics platform, aligning engineering, product, and client stakeholders to accelerate delivery overall.

• Translated complex business logic into standardized, scalable AI workflow specifications for a multi-model analytics platform used company-wide by client and engineering teams, defining acceptance criteria to ensure consistent pipeline output.

• Oversaw a UAT program establishing quality gates and defect triage protocols across 150 plus test scenarios for an analytics platform, improving stability and reducing post-release defects by 30 percent overall.

• Mapped current-state and future-state process workflows using BPMN, identifying inefficiencies in the requirements-to-delivery pipeline and standardizing SOPs that cut handoff delays by 25%.

• Authored process documentation and traceability matrices linking business requirements to test cases, improving cross-team process compliance and reducing rework across sprint cycles Program Analyst Cardinal Health, New York June 2024 - August 2025

• Managed cross-functional program timelines, budgets, and deliverables using Jira, Azure DevOps, and MS Project, applying Agile/Scrum methodology to deliver interconnected pharmaceutical supply chain initiatives on schedule.

• Coordinated feature rollouts for customer-facing inventory ordering platforms used by retail pharmacies and hospitals, partnering with engineering and QA teams to improve order accuracy and platform reliability by 30%.

• Coordinated integration of Cardinal Health's logistics and inventory platforms into hospital EHR and ERP systems, partnering with engineering teams on SAP S/4HANA and Manhattan WMS workflows for health system clients.

• Monitored supply chain workflows for DSCSA, HIPAA, and GxP compliance, identifying gaps through data audits in SQL and Advanced Excel, mitigating regulatory risk across nationwide distribution programs.

• Built executive dashboards in Power BI tracking order fulfillment, inventory accuracy, and cost variance KPIs, enabling data-driven decisions that improved program performance.

Senior Analyst Accenture, India June 2022 - June 2023

• Led 6-member offshore team supporting OPUS website's Entertainment section, resolving 150+ monthly issues, leveraging root cause analysis and Agile to streamline workflows and enhancing team efficiency by 20% through improved operational management.

• Led the end-to-end organizational change management (OCM) program for a new enterprise system; conducted stakeholder analysis, facilitated alignment workshops, and authored Standard Operating Procedures (SOPs) to reduce post-implementation tickets by 35%.

• Executed Root Cause Analysis (RCA) using Fishbone diagrams and the 5 Whys framework on high-frequency website outage events, re-engineering resolution workflows to eliminate operational bottlenecks and mitigate downtime risks.

• Developed real-time operational KPI dashboards in Power BI and conducted advanced scenario/impact modeling in MS Excel

(VBA/Macros) during system outages to redesign IT support workflows.

• Managed team capacity planning, resource forecasting, and work allocation across offshore shifts, optimizing team utilization rates and ensuring continuous system coverage.

• Coordinated cross-functional release management cadences with onshore client leaders, establishing pre-deployment checklists and risk mitigation strategies for high-volume system releases. Analyst Accenture, India August 2018 - June 2022

• Mapped end-to-end transactional data flows using BPMN 2.0 standards across Informatica PowerCenter, Java, and SQL pipelines; optimized batch job dependencies in Control-M to slash daily processing cycle time by 30%.

• Conducted value stream analysis on legacy deployment validation steps; designed an automated post-release validation pipeline that eliminated manual verification and maintained 100% environment stability.

• Partnered with enterprise data engineering teams to translate executive reporting needs into functional Data Integration Specifications and Business Requirements Documents (BRD), improving C-suite reporting data integrity.

• Coordinated User Acceptance Testing (UAT) cycles across cross-functional technical and business streams; led daily defect triage in Jira, managing dependency logs to ensure on-time software releases.

• Managed IT compliance and data security audits across supported applications, enforcing regulatory data handling guidelines, system access controls, and audit trail logs.

• Acted as an escalation point for high-severity (Sev-1/Sev-2) production tickets, facilitating bridge calls between infrastructure, data, and business teams to drive rapid issue resolution. CERTIFICATIONS

• Certified Business Analysis Professional (CBAP) Microsoft Business Analysis Fundamentals

• Professional Scrum Master (PSM I) IBM Introduction to Artificial Intelligence (AI)

• Certified Scrum Product Owner (CSPO) Six Sigma white belt certification

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