IT Support Technician - Desktop Support

Charles D. Robinson IT Support Specialist

CHARLES D. ROBINSON

IT SUPPORT SPECIALIST HELP DESK DESKTOP SUPPORT Houston, TX 77081 832-***-**** ***************.**@*******.*** linkedin.com/in/charlesrobinson7491 PROFESSIONAL SUMMARY

IT Support Professional with hands-on experience deploying, imaging, repairing, and troubleshooting Windows laptops and end-user Experienced IT professional supported users supported hardware troubleshot Windows deployed/managed devices worked in an enterprise/school environment solved technical problems now adding certifications and formal IT training. CORE TECHNICAL SKILLS

IT Support & Help Desk Desktop Support Windows 10/11 Microsoft 365 Hardware Troubleshooting & Repair Laptop/Tablet/Desktop Deployment Windows Imaging & Reimaging Software Installation Network Troubleshooting VPN Active Directory Microsoft Intune Mobile Device Management SharePoint Incident Management Account Troubleshooting User Training & Technical Support Documentation Inventory Management Procurement & Asset Tracking Customer Service Remote/End-User Support Process Improvement

PROFESSIONAL EXPERIENCE

COMPUTER ANALYST

Insight Global Houston, TX August 2024 – September 2025

• Supported Fort Bend ISD's student laptop deployment initiative by preparing, imaging, deploying, troubleshooting, and repairing Dell laptops.

• Diagnosed hardware failures, manufacturing defects, and device issues to restore equipment to service and reduce user downtime.

• Provided technical support to students and staff, translating technical problems into practical solutions for end users.

• Performed hands-on device troubleshooting and repair in a high-volume K-12 grade technology environment. PARTS TECHNICIAN

Houston ISD Houston, TX August 2021 – June 2024

• Managed procurement, inventory records, parts requests, and motor-pool orders supporting school buses and maintenance vehicles.

• Processed approximately 30 SAP invoices weekly and maintained accurate transactions and purchasing documentation.

• Used spreadsheets to organize department data, track inventory, and support operational reporting.

• Coordinated with internal stakeholders to resolve parts, purchasing, and documentation issues in a deadline-driven environment. COMPUTER TECHNICIAN / BENCH TECHNICIAN

Netsync Network Solution Inc. / Houston ISD Houston, TX June 2014 – July 2015

• Repaired HP and Dell laptops, tablets, and desktop computers at the component level.

• Troubleshot hardware and software problems and reimaged Windows 7, Windows 8, and Windows 10 devices.

• Supported HISD's POWER UP program by preparing devices for student use and returning defective equipment to service. CERTIFICATIONS

• CompTIA Tech+ — May 2026

• Google IT Support Professional Certificate — May 2026

• Autodesk AutoCAD 2-Dimensional Design Certificate — May 2005 PROFESSIONAL DEVELOPMENT

• How to Create a Website with MailChimp

• Adobe: Social Media Content and Strategy

• Adobe: Design Fundamentals with AI

• Adobe: Generative AI Content Creation

EDUCATION & TRAINING

NPower Tech Fundamentals Cohort 7 Houston, TX February 2026 – June 2026 CompuSoft Training Center Computer Information Systems / A+ Certification Program Houston, TX December 2012 – January 2013

University of Louisiana at Lafayette AutoCAD 2-Dimensional Design Certificate August 2004 – January 2005 University of Louisiana at Lafayette Industrial Design April 2005 – September 2005 Grambling State University Drafting and Design Technology – 72 credit hours earned completed August 1993 – May 1996

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