Operations & Dispatch Director, Executive Driver

RICHARD RIVERA

*********.**@*****.*** 347-***-**** New York, NY

linkedin.com/in/richard-rivera-024a8311a

SKILLS

Executive & Professional Driving, Route Planning & Logistics Coordination, Dispatch & Scheduling Management, Customer & Client Relations, Office & Operations Management, Proposal & Estimate Preparation, Invoicing & Billing Administration, Vendor & Product Ordering, Team Leadership & Staff Supervision, Opening & Closing Business Operation, Basic HVAC Maintenance, Filter Changes, Coil Cleaning

WORK EXPERIENCE

CSI - Chemical Specifics Inc. Queens, NY

Water Treatment Account Service Director Jan 2012 - Feb 2026

• Managed daily operations overseeing up to 35 employees across service and administrative departments for 14+ years.

• Coordinated daily dispatch scheduling, job assignments, and workflow logistics for 15–25 technicians.

• Prepared 100+ monthly proposals, estimates, and invoices while maintaining accurate financial records.

• Managed inventory control and consistent product ordering from vendors and suppliers.

• Opened and closed business locations daily, ensuring operational readiness and compliance standards.

• Provided direct executive transportation for company CEO to meetings, job sites, and corporate events.

• Maintained strict confidentiality while upholding a professional executive presence at all times.

• Ensured vehicle safety, preventative maintenance scheduling, and efficient route planning. Cinnaholic Westfield, NJ

Store Manager Aug 2022 - Jan 2024

• Managed all daily operations for a high-volume specialty retail location, supervising and developing a team of 3 employees while ensuring exceptional customer service and operational efficiency.

• Cultivated a collaborative and growth-focused work culture, improving team retention and overall service quality.

• Monitored key business metrics, including sales trends, labor costs, and inventory levels, using data-driven decision-making to improve profitability and consistently achieve monthly performance goals.

• Leveraged sales analytics to uncover growth opportunities, adjusting operational tactics to drive profitability and exceed monthly targets.

• Oversaw cash handling, opening and closing procedures, and daily financial reconciliation while maintaining compliance with company policies and operational standards. PROFESSIONAL QUALIFICATIONS

• Clean Driving Record, Extensive NYC & Tri-State Navigation Expertise, Defensive Driving & Safety-Focused Mindset, High-Level Confidentiality & Executive Discretion, Strong Time Management

& Punctuality Record, Reliable and Service-Oriented, Twic Card Holder, OSHA 30 & 10HR Card Holder, Basic Mechanical Knowledge, Competant Knowledge of Tools

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