Administrative & Operations Specialist

HILDA FLORES

ADMINISTRATIVE & OPERATIONS PROFESSIONAL

Chula Vista, CA 915-***-**** **-******@*******.***

PROFESSIONAL SUMMARY

Versatile administrative and operations professional with experience in nonprofit/education and property management settings. Skilled in coordinating daily workflows, maintaining financial and employee records, supporting staff recruitment and onboarding, preparing reports, and providing responsive customer and vendor service. Organized, adaptable, discreet with confidential information, and bilingual in English and Spanish.

CORE SKILLS

• Office administration & coordination

• Records management & reporting

• Staff recruitment, onboarding & training

• Vendor communication & invoicing

• Budget tracking & bank reconciliations

• Scheduling, timekeeping & follow-up

• Microsoft Word, Excel, PowerPoint, Access

• Yardi, OneSite & RealPage systems

• Customer service & issue resolution

• Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Project Specialist 11/2022 – 10/2026

The Foundation at Grossmont and Cuyamaca College

Assisted with payroll processing and audits, reviewing employee records for accuracy and compliance with organizational policies.

Monitored employee timekeeping and supported accurate, consistent workforce records.

Performed bank reconciliations, prepared deposits, and maintained reliable financial documentation.

Recorded and tracked donations received by the Foundation to support accurate contribution reporting.

Coordinated administrative needs and special projects across teams, helping staff meet day-to-day operational priorities.

Implemented protocols to protect confidential organizational records and sensitive information.

Supported process improvements and responded to evolving office needs in a fast-paced, service-oriented environment.

Roving Community Manager 09/2014 – 08/2022

ConAm Property Management

Coordinated daily operations across multiple locations, balancing staff schedules, service requests, deadlines, and changing priorities.

Prepared and reviewed administrative paperwork, client and regional reports, correspondence, and operational records.

Assisted with recruitment, hiring, new-hire onboarding, training, coaching, and performance evaluation of team members.

Supervised office and service staff, delegated assignments, and maintained consistent service and workflow standards.

Communicated with vendors and contractors regarding scheduling, billing, ongoing work, and customer needs.

Managed budgets, reviewed financial projections and expense variances, and prepared annual business plans.

Helped ensure adherence to company policies and relevant state and local requirements.

Resolved employee, resident, and client concerns, providing timely follow-through and professional service.

Worked with Yardi, OneSite, RealPage, and other business systems to oversee records and daily processes.

Analyzed market trends and marketing results to recommend improvements and support performance targets.

Leasing / Sales Consultant 04/2013 – 09/2014

Towne Center Property Management

Served as a primary point of contact for customers, responding to inquiries, providing information, and maintaining strong relationships.

Prepared and processed leases, renewals, move-in and move-out records, and collection-related paperwork.

Coordinated resident notices, payments, and service requests with internal teams.

Developed market surveys, prepared pricing quotes, and organized supporting reports for management review.

Supported outreach and sales efforts that helped maintain approximately 95% occupancy.

Guided customers through agreements and follow-up, balancing attentive service with business requirements.

EDUCATION

Bachelor of Business Administration (BBA) — Marketing & Management

The University of Texas at El Paso (UTEP) December 2010 Double major

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