Virtual Appointment Setter & Customer Support VA

DAVEN RAY SEPTIMO

Virtual Assistant Customer Support • Automation • Data Entry

***********@*****.*** • 099*-***-**** • Philippines • linkedin.com/in/daven-ray-septimo-94a586262 PROFESSIONAL SUMMARY

Reliable and detail-oriented Virtual Assistant with hands-on experience in customer communication, account follow-up, bookkeeping, and data entry. Skilled in managing inboxes and calendars with Google Workspace, keeping accurate records in Excel and Google Sheets, and building email and calendar automations with n8n. Composed and professional in difficult conversations, trusted with confidential information, and able to work independently and meet deadlines. CORE SKILLS

• Customer Support, Follow-Up & Negotiation

• Email & Calendar Management; Email & Calendar Automation (n8n)

• Bookkeeping, Invoicing & Account Record-Keeping

• Data Entry & Spreadsheets: Microsoft Excel and Google Sheets (formulas, data tables, charts)

• Research & Analytical Thinking; Attention to Detail & Accuracy

• Time Management, Organization, Professionalism & Confidentiality TOOLS

Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) • Canva • Microsoft Excel & Word • n8n (workflow automation) • CVAT

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EXPERIENCE

Agribusiness Owner & Operator — Self-Employed Jul 2022 – Aug 2026

• Managed customer relationships and direct sales, communicating professionally with buyers and resolving payment concerns.

• Maintained bookkeeping records tracking revenue, receivables, and stock levels with accuracy.

• Organized daily operations, inventory, and documentation, meeting deadlines independently. Sales and Marketing Agent — AIM Global Jul 2021 – Nov 2022

• Engaged customers nationwide through direct sales and digital channels, using active listening to resolve concerns and close sales.

• Followed up with clients consistently to maintain relationships and secure repeat business.

• Recruited, mentored, and trained a team of sales agents, expanding product visibility across new regional markets. EDUCATION

Bachelor of Science in Criminology — Aces Polytechnic College Inc. Jul 2021 – Apr 2025 CERTIFICATIONS

• AI Career Readiness Training — ASEAN Digital Academy (ASEAN Foundation, supported by LinkedIn), Aug 2026

• 40-Hour Basic Occupational Safety and Health (BOSH) Training, Safety Officer 2 (SO2) — Serendipity Multi-Purpose Cooperative, Sep 2025

HONORS & AWARDS

• Presenter, 2nd International Student Research Congress (ISRC) 2025

• Best Research Presenter — Aces Polytechnic College Inc.

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