Leasing Agent with 10+ Years Sales
Resume:
Cha’Derica Williams
********************@*****.***
Objective
Dynamic and people-focused professional seeking a Leasing Agent position to leverage over 10 years of experience in sales, marketing, and customer service across beauty, hospitality, and retail industries. Known for building trust quickly, resolving concerns with empathy, and converting prospects into loyal customers. Passionate about helping individuals find homes they love while contributing to occupancy goals and resident satisfaction. Certifications
• Fair Housing Certificate, National Apartment Association – May 2025
• Leasing Agent Learning Pathway, Grace Hill – April 2025
• Sales Learning Pathway, Grace Hill – May 2025
Core Skills
Sales & Upselling Techniques
Marketing & Lead Generation
Customer Service Excellence
Prospect Engagement & Follow-Up
CRM Software & MS Office Suite
Fair Housing Knowledge & Compliance
Problem Solving & Conflict Resolution
Team Collaboration & Professionalism
Professional Experience
BeaUty.Co Universe – Owner/Operator
Phoenix, AZ 2018 – Present
• Operated a successful beauty business with a strong focus on personalized customer service
• Developed and executed marketing strategies through social media and referral programs
• Drove repeat business through exceptional client engagement and follow-through
• Handled all aspects of sales, appointment scheduling, upselling services, and payment processing
• Maintained full inventory control and tracked client preferences to boost satisfaction and loyalty
Wal-Mart – Customer Service Associate
Phoenix, AZ Jan 2022 – June 2024
• Delivered excellent customer service by assisting shoppers and resolving product concerns
• Utilized suggestive sales techniques to recommend additional items
• Maintained a well-organized shopping environment to enhance the customer experience
• Frequently praised by management for positivity, reliability, and attention to guest needs Denny’s Restaurant – Server
Phoenix, AZ April 2020 – Jan 2022
• Provided friendly, fast-paced customer service while balancing multiple tables
• Utilized sales techniques to upsell menu items and increase average check size
• Handled customer concerns quickly and professionally to ensure satisfaction
• Collaborated with kitchen staff to deliver accurate and timely service Perkins Restaurant – Hostess/Server
Phoenix, AZ Feb 2018 – Mar 2020
• Created a welcoming first impression and managed guest seating and waitlists
• Cross-trained as server to provide seamless customer service support
• Promoted daily specials and coordinated with team to drive sales during peak times Wahl Park Summer Lunch Service – Youth Worker
Milwaukee, WI Summers 2013 – 2017
• Helped organize meal distribution while providing customer service to children and families
• Developed teamwork and community engagement skills in a public service setting Omnia on Thomas
-Leasing Specialist
Phoenix, AZ Summer 2025 June – current
• Help prospects find their dream homes, while helping keep the community clean and safe
• Engaging with each resident and attending to every personal need
• Scheduling tours for prospects and scheduling maintenance orders for residents
• Managing applications and creating a welcoming atmosphere for new residents
• Communicate with vendors to complete tasks on site and help with guidance Education
Rufus King International High School – Milwaukee, WI Diploma
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