Operations Associate & Project Coordinator (CAPM)

SIMRAN KAUR MANDEEP BHATIA

209-***-**** **************@*****.***

WORK AUTHORIZATION: FULL US WORK AUTHORIZATION NO VISA SPONSORSHIP REQUIRED PROFESSIONAL SUMMARY

Detail-oriented and proactive Operations Associate and Project Coordinator candidate with a strong foundation in process organization, database precision, and professional stakeholder communication. Proven ability to handle high-volume corporate workflows, navigate complex compliance guidelines, and manage digital tracking tools. Leveraging intensive Certified Associate in Project Management (CAPM)® frameworks to support organizational efficiency, seamless document control, meeting facilitation, contract tracking, and vendor coordination across diverse industry environments. EDUCATION & CERTIFICATIONS

Certified Associate in Project Management

(CAPM)®

Project Management Institute (PMI) Aug 2026 (Exam Pending)

Core Focus: Project Life Cycle Frameworks,

Communication Management, Procurement & Contract

Basics, Risk Log Tracking.

Google UX Design Professional Certification

Coursera Completed: Jan 2025

Key Skills: User Research, Synthesis, Information

Architecture, Accessibility & Compliance Standards. Higher Secondary Certificate (HSC)

Maharashtra State Board Completed: 2021

Score: 76%

Secondary School Certificate (SSC)

Maharashtra State Board Completed: 2019

Score: 56%

PROFESSIONAL EXPERIENCE

Provider Service Advocate (United Healthcare Account) — Wipro Sep 5, 2025 – Mar 14, 2026 Stakeholder Communication: Served as the direct core point of contact for external partners and service providers, clearly interpreting and guiding stakeholders through complex plan benefits, policy guidelines, and compliance requirements.

Discrepancy & Claims Resolution: Managed the end-to-end research, documentation, and resolution of intricate billing and claims disputes, auditing database files for complete accuracy to clear operational bottlenecks. Data Integrity & Administration: Maintained meticulous, real-time records and interaction logs for every account, ensuring strict adherence to documentation control standards and privacy regulations. CORE SKILLS & TOOLS

Project Support: Document Control, Process Optimization, Milestone Tracking, Phase-Gate Frameworks, Professional Meeting Minutes, Agenda Preparation.

Digital Software: Figma, Adobe XD, Canva, Microsoft Office 365 (Excel, Word), Google Workspace. Competencies: Problem Solving, Pain Point Analysis, Creative Ideation, High-Volume Communication, Conflict Resolution.

Languages: English (Fluent), Hindi (Fluent), Punjabi (Fluent), Marathi (Fluent). Simran Kaur Mandeep Bhatia — Resume Page 1 of 1

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