Warehouse Operations Manager & Inventory Leader

ANTONIETTA DELLA POLLA

**** *** **** **. **********, PA 19401 ***************@*****.*** 215-***-**** Career Summary

I am an energetic Warehouse Operations Manager with 25 years of experience streamlining receiving and shipping networks. A tenacious leader who thrives in fast-paced environments, consistently meeting strict deadlines, and corporate benchmarks through strategic inventory control and team leadership. Technical Skills

● Essendant CTS/WMS/ WEBFRAME (Workflows)

● Genetec (Security system)

● MS Excel and PowerBI (Productivity reports)

● Nova OPENDOCK (Truck schedules)

● PDExpress (Shipping truck codes)

● Teams (Communications and meetings)

● Toad Intelligence Central (Inventory tracking)

● Ultipro (HRIS timecards)

● Vector Solutions (OSHA)

Professional Experience

Essendant, Phoenixville, PA

Executed the following tasks in all three positions held at Essendant over a ten year period:

● Maintain a clean and safe environment while complying with OSHA and Essendant safety guidelines.

● Train, coach, and mentor team members to ensure consistent adherence to operational standards.

● Provide ongoing performance feedback and guidance to identify improvement opportunities, increase employee engagement, and support achievement of team and business goals.

● Quickly address issues and pivot to meet productivity goals.

● Reconcile purchase orders, identify variances, and support accurate procurement and inventory management processes to maintain reliable inventory records.

● Collect, analyze, and interpret operational data to identify trends, improve processes, and develop data-driven strategies that support and exceed business goals.

● Document and maintain detailed incident reports, timely follow-up, and compliance with established procedures. Warehouse Inbound Operations Manager for Domestic Goods (promotion) January 2024 - Present

● Supervise and coordinate the daily activities related to incoming inventory for a team of twenty-six associates.

● Receive and check in up to 35 trucks a day.

Warehouse Shelf Operations Manager for Outbound Goods (promotion) July 2018 - December 2023

● Supervised the induction, picking, and taping out of goods to fulfill orders with a team of eleven associates.

● Prepared merchandise for receipt to customer within 24-48 hours of order placement. Warehouse Inbound/Outbound Operations Manager for International Goods June 2016 - June 2018

● Supervised the third shift crew of thirteen associates.

● Oversaw the receiving, detailing, storage, and picking of imported goods to fulfill needs of other Essendant locations.

Landis Logistics, Reading, PA

High Volume Manager August 2015 - June 2016

● Supervised and coordinated fulfillment functions of six associates.

● Oversaw quality control, order picking, shipping and assembly projects.

● Created policies and procedures where necessary to increase efficiencies.

● Scheduled work shifts to provide proper coverage.

● Coached team to promote cross-function training where appropriate.

● Communicated with management and other departments to plan and implement processes to meet the demands of our clients.

Bags Inc., Port Richmond, PA

Assistant Delivery Operations Manager October 2014 - July 2015

● Reported directly to the COO.

● Assisted the Delivery Operation Manager in managing a dispatcher and fleet of sixty drivers under contract to AmazonLogistics.

● Operated line haul and cross dock process for proper flow of product (AmazonFresh and DotCom packages).

● Worked closely with Amazon Sr. Ops Manager and Shift Managers to troubleshoot and identify ways to improve specific operations.

● Assisted with training, coaching, motivating co-workers, as well as hiring, and conducting new hire orientations. FedEx, King of Prussia, PA

Dispatcher (promoted from courier) November 2011 – July 2013

● Communicated shipping information to couriers and store managers.

● Tracked roadside conditions and other emergencies to assure couriers’ safety.

● Reviewed and reported updates using the company's computer systems. Courier July 2000 – November 2011

● Sorted packages and loaded trucks in sync with drop-off points.

● Lifted heavy packages as well as those with fragile and dangerous materials.

● Operated a FedEx truck to deliver and pick up packages on the assigned route.

● Maintained customer satisfaction and built good relationships with clients.

● Completed all required paperwork related to deliveries. Collegeville Italian Bakery, Collegeville, PA

Bakery and Deli Manager (and one of original founders) December 1994 – June 2014

● Oversaw and hire staff; resolved employee issues.

● Supervised the fulfillment of orders.

● Kept track of inventory and equipment.

EDUCATION

Harcum College, Bryn Mawr, PA

Associate’s Degree: Hotel/Travel Management

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