Part-Time Cart Attendant Candidate: Customer Service
Resume:
Raymond Santos
Billing AnaVst
Aubrey, Texas, U nited States
@ **********@***.***
SUMMARY
Client Ser,rice Sales professional With over 6 years Of face to face Retail management, and many years in the phone
customer service industry. I'm very interested in pursing and expanding my knowledge in the day to day procedures that
sets the foundation for a company to succeed.
WORK EXPERIENCE
April 20&Current
Senior Funding
CR partners
@ Plano, Texas, United States
As a Senior Funding S#cialist, I play a huge role in making sure that accounts are ready for setdements that were
prepped by our negotiators, and the payments are setup with the agency. I make outbound calls to different agencies to
set up the payments, as well as sending excel spreadsheets on a weekly basis. I also setup up lump payments with
different agencies on our client's behalf to get the settlements paid in full faster, and also call to void settlement as well.
June 2015-April 2020
Billing Analyst
CR partners
Plano, Texas, United States
make outbound and take inbounds calls from clients that have enrolled into our debt setdement My
duties include processing cancellation reports, working assigned tasks to collect payments from clients, and working
excel daily reports. I'm also res;x'nsible for the day to day drafting for the company, as well as uploading new
account's in the system.
•Microsoft Office Excel
•Microsoft Outlook
May 2012-June 2015
Welcome Call Specialist
h CRPartners
Plano, Texas, United States
make outbound and take inbound calls from client's that recently enrolled into our debt settlement programs. I
would make sure that our client's are set up for success by making sure that all personal info, list Of the creditors,
monthly payment plan, and the outline Of our programs our exactly What the client's expectations are. I go over the
settlement process educating them on the time frame that it takes to settle, overcoming creditor calls, and
information that we need so we can settle.
•Microsoft Outlook
*Microsoft Office Excel
Credit
Credit Answ•ers
April 2009-May 2012
Credit Specialist and Team Lead
h Credit Answers
United States
create an organized work environment While guiding clients through our program to help eliminate their debts,
such as credit cards, personal loans, line Of credit, and medical bills. I also attended v•æekly sales meetings, and
outside functions to help encourage personal and company growth. As a credit specialist/team lead, I strive to be
consistent With my monthly goals, and continue to exceed company expectations . During my career With Credit
Answers have achieved many accomplishment: 100k club, 200k club, presidents club. As a team leader I coached
my team to become better leaders by setting higher sales goals, and making sure they are hitting their daily and
monthly quotas.
•Microsoft Outlook
*Microsoft Office Excel
•Microsoft Paint
April 200g-May 2009
Debt Consultant
ResqDebt
@ Allen, Texas, United States
would have inbound and make outbound calls to customers that were looking for debt reduction. Whether, it was to
reduce their monthly payment or just wanted to get out out debt faster. I was placed on mini teams, and attended all the
sales meetings and rallys. I would average 100k in service fees on a month to month basis, while working a steady
schedule. I recieved the "Comeback Player' award. and the "Most Dedicated• award. My mind set was always work
towards a goal, never to a time!
May 2002-April 200B
Store Manager
Haggar Clothing co
@ Allen, Texas, United States
manage a staff of seven employees, and my experiences would include visual merchandizing and sales promos on a
daily basis. As a store manager I make the schedule for my staff for the entire month, recieve large quanties of
freight, and design a display Of our product I motivated my team to strive and exceeds over company selling standards.
By doing so my store has increased sales by 15% each year from the previous year. My store is disiplined in all areas Of
loss prevention, and cash management, and always organized Which makes it fresh and inviting for our customers.
EDUCATION
2000-2006
-rcc
C) Bedford, Texas, United States
1994_1998
Colleyville Hertitage Highschool
@ Colleyville, Texas, united States
Received the Who Who's Award
Eagle Scout for the Boy Scouts of America
SKILLS
Payments Forecasting
Customer Service Retail
Cash Management Billing Team Lead Customer Service Oriented
Sales Goals
Credit Cards
Educating
Retail Sales
Credit card
Retail Marketing Excel
Sales professional
Sewice Sales
Loans Phone Customer Service
Microsoft Office Microsoft Outlook
Outbound Calls Drafting
Metrics LOSS Prevention
Microsoft Paint Microsoft Word
HONORS & AWARDS
Store of the month for hitting our metrics. -Comeback Player in 2008 in customer's enrolled Club Member
Club -President's Club for hitting over 250K in service fees in one month award's every month for almost
an entire year for Cm
I would have inbound and make outbound calls to customers that were for debt reduction. Whether, it to
reduce their monthly payrnent or just wanted to get out out debt faster. I was placed on mini teams, and attended all
the sales meetings .
In High school I was a AB Honor roll student, and recieved the Who Who's award. At TCC I held a 3.4 GPA, and made
the dean list
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
am authorized to work in the following countries:
• nited State
Contact this candidate