Business Operations & Financial Services Leader

ALMA DELAMORA, MBA BUSINESS & OPERATIONS LEADERSHIP

ALMA DELAMORA, MBA

BUSINESS OPERATIONS FINANCIAL SERVICES EXECUTIVE LEADERSHIP Dinuba, CA 559-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Business and financial services leader with 15+ years of progressive experience across banking, commercial lending, branch management, enrollment operations, and customer service. Experienced in leading teams, managing financial performance, strengthening controls, developing business relationships, and improving operational processes. Background includes a $25M+ loan portfolio, SBA 7(a) and 504 lending, commercial real estate, risk management, BSA/AML/OFAC compliance, budgeting, staff development, and student/enrollment services. Holds an MBA in Human Resources Management and brings a people-centered, analytical approach to business strategy and execution. CORE COMPETENCIES

• Business & Operations Management • Financial Performance & Reporting

• Commercial Lending & Portfolio Management • SBA 7(a) & 504 Lending

• Branch Leadership & Sales Strategy • Budgeting & Resource Allocation

• Risk Management & Regulatory Compliance • BSA/AML/OFAC Controls

• Business Development & Relationship Management • Customer & Member Experience

• Team Leadership, Coaching & Training • Process Improvement & Strategic Planning

• Enrollment & Student Services Operations • Data Analysis & Recordkeeping Systems PROFESSIONAL EXPERIENCE

Member Experience Officer Valley Strong Credit Union, Dinuba, CA 2026 – Present

Deliver member-focused service by addressing everyday banking needs, resolving account questions, and providing clear, timely assistance.

Build member relationships through needs-based conversations and connect members with appropriate credit union products and services.

Process transactions and account requests accurately while following credit union procedures, privacy standards, and compliance requirements.

Vice President / Branch Manager Union Bank, Tulare, CA

Led branch operations, team performance, customer relationships, and business development activities in a regulated financial services environment.

Managed commercial and consumer banking relationships, including commercial real estate and SBA 7(a) and 504 lending opportunities.

Oversaw a loan portfolio exceeding $25 million, supporting portfolio quality, client retention, and responsible growth.

Maintained operational controls and compliance with applicable banking policies, BSA/AML, OFAC, risk, and audit requirements.

Coached employees, supported performance management, and built referral relationships with business owners and community partners.

Branch Management / Retail Banking Leadership JPMorgan Chase

Supported branch performance through relationship development, service quality, sales execution, and daily operational oversight.

Built and maintained client relationships while identifying opportunities to connect customers with appropriate banking and lending solutions.

Supported employee coaching, risk awareness, regulatory compliance, and consistent service standards. Enrollment Services Director San Joaquin Valley College

Led enrollment services and student-facing administrative operations, supporting service delivery, records accuracy, and process consistency.

Coordinated staff guidance, training, and workflow improvement to support institutional and student-service objectives.

Worked across teams to address enrollment needs, maintain documentation, and strengthen the student experience. Housing Counselor Self-Help Enterprises

Provided housing-related counseling and client support, helping individuals and families navigate program requirements and documentation.

Maintained client records and coordinated information to support service delivery and program compliance. ALMA DELAMORA, MBA BUSINESS & OPERATIONS LEADERSHIP Substitute Teacher Dinuba Unified School District and Other Central Valley Districts

Step into K–12 classrooms across different grade levels, keep students on track with their lessons, and help maintain a positive, well-managed learning environment.

Work with school staff to follow lesson plans, support students’ needs, and keep classroom routines running smoothly.

EDUCATION

Master of Business Administration (MBA), Human Resources Management — Ashford University Bachelor of Arts (BA), Liberal Studies — California State University, Fresno Associate of Arts (AA), Child Development — Reedley College ADDITIONAL TRAINING

Tulare County Office of Education (TCOE) IMPACT Credential Program TECHNOLOGY

Microsoft Office and Excel • Banking and customer relationship systems • Student/enrollment recordkeeping systems • Databases and reporting tools

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