Customer Service & Administrative Support
Resume:
B R A N D I E B O U N D S
E X P E R I E N C E
**97
Park Rapids High School-GED
E D U C A T I O N
Customer Service
Organization
Multi-line telephone operations
Microsoft Office Suite
Business math
Money Handling
S K I L L S
Passionate and people-oriented professional
transitioning from a successful career in the food service industry to the administrative realm. With over 5 years of experience in fast-paced
environments, I’ve honed skills in customer
service, multitasking, and problem-solving.
Known for my ability to handle high-pressure
situations with a calm demeanor, I’m excited to
apply my expertise to support office operations
and contribute to a productive workplace. Eager
to embrace new challenges and grow
professionally, I am ready to become a valuable
asset to your office team.
S U M M A R Y
C O N T A C T
PO Box 668 Skagway, AK
99840
*************@*****.***
CUSTOMER SERVICE REPRESENTATIVE
Alaska Power & Telephone (2023-Present)
Managed inbound and outbound calls to respond to inquiries and resolve customer concerns.
Provided solutions, recommendations, and hardware
replacements with empathy and a positive demeanor. Trained and developed new team members on customer service initiatives and operational procedures.
Reconciled bank statements and checked for entry errors or inconsistencies.
Responded to questions about billing issues and statement problems and reconciled accounts each month.
CASHIER
Alaska Commercial Co. (2022-2023)
Performed ordering tasks: Managed inventory and placed orders for stock replenishment.
Thrived in a high-paced environment: Adapted to and efficiently managed the demands of a busy grocery store.
Provided customer service: Assisted customers with questions, resolved issues, and helped locate items in the store. Maintained a clean work area: Kept the cash register and surrounding area tidy and free of clutter.
Accepted payments in various forms, including cash and credit and handled all transactions with customers using cash registers.
FRONT OF HOUSE MANAGER
Station Bar & Grill (2013-2017)
Managed the front of house operations: Oversaw the daily activities of the restaurant, ensuring guests enjoyed their dining experience.
Supervised staff: Led a team of hosts, servers, and bartenders, providing training and ensuring high-quality customer service. Maintained cleanliness: Ensured the front of house area was welcoming, organized, and adhered to health standards. Resolved customer complaints: Addressed and rectified any issues to maintain guest satisfaction.
Conducted administrative tasks: Handled scheduling, budgeting, and other organizational duties to keep the restaurant running smoothly.
Implemented policies and procedures: Enforced restaurant guidelines and trained staff to follow them for consistent service. 2024
Skagway Traditional Council-Cultural Host
Training
C E R T I F I C A T I O N
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