Administrative Operations People Support

Professional Resume Allison Bloodgood

ALLISON BLOODGOOD

ADMINISTRA TIVE OPERA TIONS PEOPLE SUPPORT

903-***-**** *******.*********@*******.*** Sulphur Springs, TX Linkedin PROFESSIONAL SUMMARY

Administrative and People Operations professional with 15+ years of experience supporting organizational success through onboarding coordination, employee support, process improvement, compliance administration, training programs, records management, and operational leadership. Proven success coordinating administrative initiatives across 58 offices nationwide, streamlining workflows, implementing automation solutions, supporting leadership teams, and improving employee experiences through standardized processes. Recognized for building scalable systems, strengthening cross- functional collaboration, and delivering operational excellence in fast-paced environments. CORE COMPETENCIES

People Operations & Administration

Employee Onboarding & Offboarding Training Coordination & Administration Employee Support Policy & Procedure Management Documentation Management Leadership Support Workforce Coordination Internal Communications Compliance Administration Learning & Development Operations & Process Improvement

Process Optimization Workflow Automation Organizational Change Management Project Coordination Performance Reporting Dashboard Development Continuous Improvement Cross-Functional Collaboration Strategic Planning SOP Development

Technology

Microsoft 365 SharePoint Power Automate Power Apps Power BI Microsoft Project Smartsheet CRM Systems

Copilot Claude AI

HIGHLIGHTS OF ACHIEVEMENT

• Supported a centralized administrative program serving more than 600 annual service requests across 58 offices nationwide.

• Reduced manual administrative workload by up to 40% through automation and process improvements.

• Improved internal communication efficiency by 25-35% through workflow enhancements and standardized processes.

• Reduced processing errors by approximately 90% through automation and process standardization.

• Produced over 1,700 automated outputs that previously required significant manual effort.

• Developed self-updating SOPs and training documentation to improve consistency and reduce maintenance effort.

PROFESSIONAL EXPERIENCE

EST/WSB Administrative Assistant - Operations & Compliance May 2023 – August 2026

• Coordinated administrative programs and service requests supporting employees and leaders across 58 offices nationwide.

Professional Resume Allison Bloodgood

• Designed and implemented an enterprise-wide administrative request management system that improved efficiency and visibility of support activities.

• Standardized SOPs, training materials, and process documentation to improve consistency and support employee onboarding efforts.

• Supported leadership teams through reporting, documentation management, compliance administration, and operational coordination.

• Managed workflow automation projects that reduced manual work, improved accuracy, and enhanced employee support processes.

• Created dashboards and reports providing leadership with real-time operational insights for informed decision- making.

• Assisted with training administration and organizational process improvement initiatives across multiple departments.

• Served as company-wide Notary Public supporting employees across a 58-office network. Mariner Finance Branch Manager May 2019 – May 2023

• Managed daily branch operations while leading employee onboarding, training, development, and performance coaching activities.

• Recruited, trained, and mentored team members to support operational goals and service excellence.

• Maintained compliance documentation and ensured adherence to company policies and regulatory requirements.

• Coordinated staffing, scheduling, and workforce planning activities to support business needs.

• Partnered with regional leadership to support employee development and performance initiatives. OneMain Financial Branch Manager November 2016 – May 2019

• Directed branch operations while overseeing staffing, employee development, and performance management activities.

• Facilitated onboarding and training for new employees, supporting successful integration and productivity.

• Utilized reporting and performance metrics to support workforce planning and operational decision-making.

• Mentored employees and fostered a culture of accountability, development, and continuous improvement. World Finance Branch Manager November 2011 – November 2016

• Led branch operations, employee supervision, and customer service functions.

• Managed employee onboarding, coaching, training, scheduling, and performance support activities.

• Maintained accurate documentation and compliance records while supporting audit readiness initiatives.

• Developed strong employee and customer relationships through consistent leadership and operational excellence.

EDUCATION

High School Diploma

Waxahachie High School, 2010

PROFESSIONAL DEVELOPMENT

• Microsoft Power Platform Coursework

• Cloud Computing Coursework

• Data Analytics & Reporting Coursework

• AI Productivity & Workflow Automation

Applications

• Microsoft Copilot for Business Applications

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