IT Support Specialist: Systems & Network Troubleshooting

TYLER BROWN

IT SUPPORT SPECIALIST SYSTEMS & NETWORK TROUBLESHOOTING

Riverside, CA 951-***-**** *******@***.*** linkedin.com/in/tyler-brown-77006a402 PROFESSIONAL SUMMARY

IT Support Specialist with 2 years of onsite and remote support experience in Windows environments, networking, Active Directory, and Microsoft 365. Skilled in troubleshooting, client communication, ticket documentation, Python automation, and cross-functional project coordination. TECHNICAL SKILLS

Systems: Windows 7-11, Windows Server, Active Directory, user permissions, file rights, Microsoft 365 Networking: TCP/IP, DNS, DHCP, HTTP/HTTPS, connectivity and configuration troubleshooting Support operations: Hardware/software diagnostics, root cause analysis, log investigation, Track-It ticketing, technical documentation, escalation handoffs, customer de-escalation Automation & data: Python, Windows Task Scheduler, REST APIs, JSON, SQL, Kotlin PROFESSIONAL EXPERIENCE

IT Support Specialist

Foundation/Enterprises at Cal Poly Pomona 2024-Present

• Provide onsite and remote hardware/software support through diagnostics, issue reproduction, and time-sensitive workarounds.

• Diagnose network connectivity and configuration issues across hardware, network layers, and software.

• Manage Active Directory permissions and file rights, and provision Microsoft 365 user environments.

• Maintain Track-It troubleshooting records and client communications; escalate complex network issues to senior engineers with documented attempted fixes. Sales Associate Sleep Number 2023-2024

• Built customer confidence through empathetic communication, active listening, and timely follow-ups while managing competing needs in a fast-paced environment. Project Manager Pink Powder Recording Studios 2021-2023

• Coordinated cross-functional studio projects and technical setups, providing real-time status updates and documentation to teams and stakeholders.

TECHNICAL PROJECTS

• Clover Data Automation: Automated daily data extraction into a centralized data lake using Python and Windows Task Scheduler, saving management over 10 hours per week of manual tracking.

• Campus Terminal Auditing App: Developed a Kotlin application to verify hardware serial numbers across 100+ payment devices, supporting accurate asset tracking.

• UKG API Data Pipeline: Built a Python script to authenticate with UKG REST APIs and extract and upsert employee/time-punch data into SQL, ensuring accurate cross-system data flow. EDUCATION

Bachelor of Science in Computer Information Systems California State Polytechnic University, Pomona Expected December 2026 Associate of Arts in Business Administration

Mt. San Antonio College

Contact this candidate