Administrative & Accounting Support Specialist
Resume:
ARSELI KOPPAS
Denver, CO *****
720-***-**** • ***********.***@*****.***
PROFESSIONAL SUMMARY
Detail-oriented administrative and accounting support professional with 5+ years of experience handling financial transactions, rent collection, deposits, payroll documentation, data entry, records management, and administrative operations. Experienced with QuickBooks, SAP, Microsoft Office, Microsoft Navision, RealPage, and Zendesk. Strong attention to detail and accuracy when processing financial and confidential information. Bilingual in English and Spanish with a proven ability to organize records, meet deadlines, and provide professional customer service.
CORE SKILLS
Accounting & Financial Support:
Accounts Receivable Support • Payment Processing • Rent Collection • Deposits • Payroll Documentation • Invoice Processing • Financial Recordkeeping • Data Entry • Transaction Records
Administrative:
Document Management • Filing • Records Maintenance • Correspondence • Scheduling • Data Verification • Database Management • Confidential Information Software:
Microsoft Office Suite • QuickBooks • SAP • Microsoft Navision • RealPage • Zendesk Additional:
Bilingual – English & Spanish • Notary Public • Customer Service • Accuracy & Attention to Detail • Adaptable to New Systems
PROFESSIONAL EXPERIENCE
Monroe Group — Denver, CO
Assistant Community Manager March 2023 – October 2025
● Processed resident rent payments, prepared deposits, and maintained accurate financial and tenant records.
● Verified payment information and maintained organized documentation to support accurate accounting and reporting.
● Handled daily administrative and clerical functions, including data entry, filing, document processing, and record maintenance.
● Processed affordable housing documentation while maintaining accuracy and compliance with established requirements.
● Maintained confidential resident and financial information with a high level of discretion.
● Assisted with administrative and financial tasks in the absence of the Community Manager.
● Responded to resident questions regarding payments, account information, documentation, and property-related matters.
● Worked with management and internal teams to resolve documentation and account-related issues.
Integral Group LLC — Denver, CO
Assistant Community Manager June 2020 – January 2023
● Managed rent collection, payment processing, deposits, and accurate maintenance of tenant financial records for a 320-unit affordable housing community.
● Reviewed and maintained tenant files and supporting documentation to ensure records were complete and accurate.
● Performed high-volume data entry and administrative processing while maintaining attention to detail.
● Handled correspondence, telephone inquiries, filing, document processing, and other office accounting support functions.
● Maintained organized records and documentation for management review and compliance purposes.
● Assisted residents with payment-related questions and account documentation.
● Utilized property management and office software to maintain accurate records and process information efficiently.
Personal Home Care Plus — Denver, CO
Scheduling Coordinator October 2019 – January 2020
● Maintained accurate client and employee information through daily database updates and data entry.
● Coordinated schedules and verified staffing information to ensure records remained current.
● Managed confidential client and employee documentation with accuracy and discretion.
● Communicated with staff and clients to resolve scheduling and information discrepancies.
Excel Environmental, Inc. — Denver, CO
Administrative Support November 2018 – October 2019
● Supported project managers with payroll documentation, certified payroll processing, invoices, and administrative records.
● Scanned, organized, and filed invoices and supporting documentation for accurate recordkeeping.
● Prepared job packets and maintained organized project documentation.
● Entered and verified information while processing payroll and project-related records.
● Answered phones, managed emails, and provided administrative support to project management.
● Maintained accurate and organized files to support payroll, billing, and project operations.
EDUCATION & CERTIFICATIONS
CollegeAmerica — GED 2018–2020
Red Rocks Community College — Continuing Education Courses 1998–2000 Community College of Aurora — Customer Service Certification 1996 Additional Credential: Notary Public
• Conduct new resident orientations and assist with legal or risk management tasks as assigned. Integral Group LLC – Denver, CO
Assistant Community Manager
June 2020 – January 2023
• Oversaw affordable housing community operations (320 units), ensuring regulatory compliance and resident satisfaction.
• Managed rent collection, deposits, and tenant files with high accuracy.
• Handled all office duties including calls, correspondence, and administrative support. Personal Home Care Plus – Denver, CO
Scheduling Coordinator
October 2019 – January 2020
• Created and maintained staff schedules, including coverage for vacations and sick leave. • Coordinated caregiver assignments and updated client schedules daily.
• Ensured all client and staff information was accurately entered into the database. Excel Environmental, Inc. – Denver, CO
Administrative Support
November 2018 – October 2019
• Answered and routed phone calls, managed emails, and supported project managers with payroll and documentation.
• Processed certified payroll, scanned and filed invoices, and maintained organized project records.
• Created job packets and assisted with document preparation for ongoing projects.
● Maintained accurate and organized files to support payroll, billing, and project operations. EDUCATION & CERTIFICATIONS
CollegeAmerica — GED 2018–2020
Red Rocks Community College — Continuing Education Courses 1998–2000 Community College of Aurora — Customer Service Certification 1996 Additional Credential: Notary Public
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