Customer Service & Assistant Manager

**/**** - **/**** ********* manger/CSR

Rebel convenience stores, Orlando, FL

Monitored inventory level and restocked merchandise Assisted with opening and closing duties, including safety procedures Help train employees on company customer service standards counted, and balanced, cash drawers at the beginning and end of shift Operated POS systems to process cash credit and debit transaction Provided friendly customer service questions or complaints professionally Supervised daily operations and assisted in managing a small team 10/2023 - 11/2025 Customer Service Associate

Family Dollar, Orlando, FL

Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

02/2021 - 08/2022 Customer Service Representative

Concentrix, Orlando, FL

Consulted with customers to understand desires and suggest the best product to meet their need's.

Collaborated well with team member to carry out daily assignments and achieve goal's

Manage communication between team members, customers and vendors to keep operations efficient and successful

Guided visitors to staff and other locations with a warm personable approach Josinya Serrano

5422 Seedling Ln

Orlando, FL 32811

Phone: 407-***-****

Email: **************@*****.***

Employment History

Protected the customers from unnecessary liability by c arefully following security and safety standards

12/2019 - 02/2021 Material Handler

Mail Handler, Orlando, FL

Handle customer inquiries, complaints, and concerns for over 2,500 commercialFedEx Express and ground accounts

Assist customers via phone and email to resolve package tracking, billing, and invoicing, coordinate with FedEx International,Freight, and Custom Critical Shipping departments to resolve customers inquires

Earn recognition for exceeding new customer salesQuotas and upgrade sales quotas for existing customers.

10/2018 - 12/2019 Material Handler

Fast Mile logistics, Orlando, FL

Protected company inventory by maintaining and organizing storage areas. Observed inventory allocation to maintain material needs and protection deadlines. Loaded completed orders on pallets according to delivery numbers. Palletized boxes to streamline movement and shipment.

Demonstrated knowledge of industry best practices and company protocols to maintain workplace safety and efficiently.

General Studies

High School Diploma

MAYNARD EVANS SCHOOL, Orlando, FL

Driver's License Food Handler Certification

Food Handler Certification

None Specified

Education History

Occupational Licenses, Certificates and Training

Detailed References

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