Customer Service Engineer (20+ Years)

Lewis Goins

Customer Service Engineer

Ridgeland, MS +1-769-***-**** **********@*****.***

Professional summary

Customer Service Engineer with more than 20 years of experience supporting hardware, software, networks, and electro- mechanical equipment. Skilled in on-site troubleshooting, help desk support, system installation, preventive maintenance, customer communication, documentation, and team leadership. Holds a Bachelor of Science in Computer Technology and CompTIA A+ certification.

Work experience

Lead Customer Service Engineer

NCR Corporation Jackson, MS

January 2012 to December 2023

• Delivered on-site customer service and technical support for ATMs and self-checkout systems.

• Installed, maintained, and repaired electro-mechanical equipment, peripherals, networks, and software.

• Diagnosed hardware, software, network, and remote-access issues across customer environments.

• Managed service calls, work orders, parts replacement, invoicing details, and expense tracking.

• Documented recurring issues and solutions to support faster future resolutions.

• Communicated consistently with customers to organize, triage, and resolve service problems. Lead Customer Service Engineer

BancTec, Incorporated Irving, TX

January 1998 to December 2012

• Supervised six computer technicians and supported daily service activities.

• Provided career guidance, technical training, and written and verbal performance evaluations.

• Performed in-home warranty service throughout Mississippi and Louisiana.

• Repaired and replaced components in Dell, Compaq, Toshiba, Hewlett Packard, and Sony computers.

• Troubleshot personal computers and peripheral equipment to identify problems and provide solutions.

• Installed Windows systems and trained customers on operating systems and internet access. Education

Computer Technology (Bachelor of Science)

Jackson State University

January 2001 to December 2003

Arts (Associate degree)

Jones County Junior College

January 1993 to December 1995

Licenses

Driver's License

Skills

Technical support Customer service Hardware troubleshooting Software troubleshooting Network administration Desktop support Equipment installation Preventive maintenance Active Directory Cisco routers and switches

Certifications and licenses

CompTIA A+

HP Certified Technician

Lexmark Certified Technician

Dell Certified Technician

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