Human Resources & Administrative Records Specialist
Resume:
CHRISTINA RAVIN ARIDOU
Saint Mary’s, GA ***** 610-***-**** ****************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented Human Resources and administrative professional with a Bachelor of Science in Human Resources Management and experience supporting personnel administration, records management, compliance, customer service, and business operations. Experienced in managing confidential personnel information, processing background checks and documentation, researching complex issues, maintaining accurate records, and supporting employees, contractors, vendors, and government personnel. Proven ability to communicate professionally, resolve discrepancies, follow policies and procedures, and manage multiple priorities in fast-paced environments.
CORE COMPETENCIES
• Written & Verbal Communication
• Team Leadership & Training
• Revenue Management & Forecasting
• QuickBooks
• Microsoft Word, Excel & PowerPoint
• Research & Problem Resolution
• Administrative Operations
• Data Entry & Records Management
• Compliance & Policy Administration
• Background Checks & Personnel Screening
• Confidential Information Management
• Employee & Customer Relations
• Personnel Records & Documentation
• Human Resources Administration
PROFESSIONAL EXPERIENCE
Bering Straits Saint Mary’s GA
Clerk / Administrative Assistant (March 2026 – Present)
• Manage personnel identification, credentialing, access documentation, and administrative processes.
• Maintain accurate and confidential personnel records, databases, and supporting documentation.
• Process background checks, personnel screening, and required employment documentation.
• Assist employees, contractors, vendors, and government personnel with administrative inquiries and requests.
• Review policies and procedures to ensure accurate processing and compliance with established requirements.
• Research, investigate, and resolve personnel and administrative discrepancies.
• Prepare correspondence, reports, forms, and other administrative documents.
• Perform data entry and records management using databases and Microsoft Office applications.
• Handle sensitive personnel information with professionalism, discretion, and a high level of attention to detail.
• Coordinate administrative activities and ensure required documentation is complete and properly maintained.
Internal Revenue Service (IRS) Jacksonville, FL
Customer Representative / Collection (January 2024 – March 2025)
• Assisted taxpayers with delinquent accounts, payment options, collection matters, and account inquiries.
• Verified sensitive taxpayer information while following strict security, privacy, and disclosure requirements.
• Applied federal tax laws, IRS procedures, and collection guidelines to resolve complex account issues.
• Investigated account discrepancies and used research and analytical skills to determine appropriate resolutions.
• Communicated complex policies and procedures clearly while providing professional customer service.
• Maintained professionalism and discretion when handling highly sensitive and confidential information
• Researched and analyzed taxpayer accounts to identify issues and determine appropriate solutions.
Sea Island Resort - St. Simons Island, GA
Group Coordinator (October 2023 - January 2024)
• Organized information and workflow processes to improve communication and operational efficiency.
• Prepared correspondence, reports, proposals, and other business documentation.
• Coordinated with internal departments, clients, vendors, and external business partners.
• Maintained accurate records and documentation while managing multiple priorities and deadlines.
• Coordinated administrative tasks, projects, and daily operational activities supporting group business.
• Coordinated with multiple departments to support group business, contributing to a 15% increase in bookings.
• Resolved customer concerns and service issues, contributing to a 95% customer satisfaction rate.
• Trained team members on reservation procedures and cross-departmental processes.
• Maintained accurate reservation, inventory, and operational information.
• Prepared reports and communicated business information to support operational and revenue decisions.
• Supported revenue management, room inventory forecasting, and daily reporting, contributing to a 10% revenue increase during peak season.
W South Beach Hotel by Marriott - Miami Beach, FL
Revenue Assistant (June 2021 - October 2023)
• Coordinated with multiple departments to support group business, contributing to a 15% increase in bookings.
• Resolved customer concerns and service issues, contributing to a 95% customer satisfaction rate.
• Trained team members on reservation procedures and cross-departmental processes.
• Maintained accurate reservation, inventory, and operational information.
• Prepared reports and communicated business information to support operational and revenue decisions
• Supported revenue management, room inventory forecasting, and daily reporting, contributing to a 10% revenue increase during peak season.
The Tides-Hollywood, FL
Administrative Assistant (July 2019 - June 2021)
• Prepared presentations, correspondence, reports, and other administrative documents.
• Processed invoices, expenses, and financial records using QuickBooks.
• Coordinated with vendors and contractors to support daily operations.
• Maintained accurate records while handling confidential customer information.
• Responded to inquiries and resolved issues in a professional and timely manner.
• Managed front-office administration, special accommodations, and administrative requests.
Assistant Manager.
EDUCATION
Florida International University — Miami, FL
Bachelor of Science in Human Resources Management May 2024
Union County College — Cranford, NJ
Associate of Applied Science in Hospitality Management January 2018
SKILLS
• Personnel Records & Documentation
• Confidential Information Management
• Background Checks & Personnel Screening
• Data Entry & Records Management
• Revenue Management & Forecasting
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