Customer Service & Guest Support Supervisor
Resume:
Emma Boehm
***********@*****.***
EXPERIENCE
Keystone Ski Resort, Keystone CO — Guest Services Supervisor
January 2024 - April 2024
Delegating issues guests have at the resort such as missing children, lost items, problems with passes, and general questions as well as operating the River Run Ski Check. Communicating between departments across the resort to assist guests and ensure they have the best experience at the resort possible.
Keystone Ski Resort, Keystone CO — Activities Attendant
June 2024 - September 2024
Setting up, maintaining, operating, and tearing down activities such as Gem Panning, Bungee Trampoline, and Summer Snow Tubing. Working with mostly children and their families to help them through the activities and get them engaged.
Marshalls, Camp Hill PA — Customer Experience Supervisor
March 2021 - August 2021
Working with associates to delegate tasks such as running registers, stocking shelves, and cleaning as well as being the point of contact for customers with questions or complaints. Making decisions regarding who works where and how to handle situations with customers.
Roundtop Ski Resort, Lewisberry PA — Rentals Associate
December 2020 - May 2021
Checking guests in and helping them through their liability waivers. Assisting guests through the rental process by answering questions, measuring them and getting them the correct equipment and explaining said equipment to them while helping them get ready to go. Cleaning the shop and communicating across the departments to make sure guests have all the proper equipment to have fun and be safe.
Reesers Soft Serve Ice Cream, Lewisberry PA — Summer Associate
April 2019 - September 2021
Taking and fulfilling ice cream orders as well as relaying food orders to the kitchen staff. Answering customers' questions regarding the menu and what we offer. Cleaning and stocking the shop to make sure we comply with food safety regulations, maintain a clean working environment, and making sure we are prepared for the day and have what we need.
Keystone Ranch Golf Course, Keystone CO— Maintenance
April 2025 - October 2025
Preparing the golf course every morning to open in time for the first tee time, operatic different riding machines such as triplexes and fairway mowers, as well as smaller machines throughout the day. Maintaining the machines to ensure they last and are taken care of properly. Misc landscaping work.
Breckenridge Ski School, Breckenridge CO— Ticket Sales Supervisor
September 2024 - April 10
Managing ski school lessons for the instructors and management, filing and fulfilling orders to make completed packets to have ready for lessons, directing guests around the resort, booking private and group lessons for guests, assisting with ticket sales and rentals, overseeing frontline employees to insure they are knowledgeable, providing feedback and proper training to frontline employees, scheduling staff, fixing guest issues with tickets and lessons, writing and delivering performance reports, stocking and cleaning the office, closing locations at the end of the day.
Breckenridge Golf Course, Breckenridge CO- Greenskeeper
April 20- October 4
Preparing the golf course every morning to open in time for the first tee time, operatic different riding machines such as triplexes and fairway mowers, as well as smaller machines throughout the day. Maintaining the machines to ensure they last and are taken care of properly. Misc landscaping work.
Mountain Tees, Breckenridge CO- Sales Associate
July 7- Current
Opening the store, folding and maintaining merchandise, dispersing different merchandise to our three stores and taking inventory of what store is lacking, cleaning, routinely doing inventory, running the register, closing operations, counting cash, closing and navigating POS systems.
EDUCATION
Red Land High School, Lewisberry PA
2018 - 2020
Reach Cyber Charter School, Harrisburg PA
2020 - January 2022 (Diploma)
Duquesne University, Pittsburgh PA — Occupational Therapy
2022 - 2023
Contact this candidate