House Manager & Administrative Support Professional

Olivia Mercado

San Diego, CA ***** +1-916-***-**** ************@*****.***

Professional summary

Versatile, highly dependable, and loyal professional with experience in household management, administrative and operational support, childcare, and client services. Proactive and resourceful with a strong ability to independently manage daily responsibilities, anticipate needs, coordinate logistics, and maintain an organized and well-functioning environment. Known for a strong work ethic, discretion, loyalty, adaptability, and keen attention to detail. A very quick learner and efficient problem solver. I take pride in being resourceful, reliable, personable, and I am committed to excellence. Experienced in supporting busy families and businesses, managing competing priorities with flexibility, professionalism, and care. I value building strong, trusting relationships with those I work with ensuring day-to-day needs are met and handled seamlessly.

Work authorization

US work authorization

Work experience

House Manager

Private Family Coronado, CA

May 2025 to Present

Over the last year since moving to San Diego I have worked full-time as a house manager for a wonderful family in the Coronado Cays. My role has consisted of providing support to the family's household and maintaining housekeeping as well as ensuring the family's daily needs are being met. My duties have evolved alongside the families needs which has led me to develop a versatile skill set in managing a household and fulfilling daily operations, transportation, errands, and logistical support. Key responsibilities include:

• Overseeing household organization, upkeep, and daily operations.

• Maintaining a clean and orderly home.

• Coordinating family transportation driving children to and from school and other activities.

• Managing household errands, online orders, and deliveries.

• Monitoring household inventory and stocking essential supplies.

• Communicating professionally and discretely with family members and household service providers.

• Coordinating property service visits, maintenance requests, repairs, and vendor appointments as assigned.

• Providing overnight care as needed.

• Work independently, maintain confidentiality, and respond calmly to last-minute changes.

• Anticipating household needs and working proactively to manage daily tasks. Administrative & Operations Assistant

Mercado Construction & Design, INC Folsom, CA

June 2024 to Present

Over the course of the last couple years I have worked alongside a team of relatives both on-site and now solely remotely part-time/ as needed providing flexible administrative and operational assistance for a residential construction and custom design business. My support includes managing project coordination, communications, scheduling, and day-to-day organizational needs. • Assistance with scheduling appointments, meetings, project visits, vendor coordination, and follow-up reminders.

• Organize digital files, project paperwork, invoices, receipts, contact information, and shared records.

• Provide remote support with email drafting, calendar organization, document preparation, and basic online research.

• Help communicate with clients, vendors, and service providers to confirm appointments and relay routine updates.

• Coordinate errands, supply pickups, purchasing requests, and occasional on-site administrative needs.

• Track open tasks and deadlines, flag items requiring attention, and support timely follow-through.

• Handle business and client information with discretion and professionalism. Nanny

Private Family Folsom, CA

January 2024 to August 2024

Working as a nanny for a family of business owners involved me being very hands-on with their children and organizing their daily schedule as well as the household's schedule. I managed childcare responsibilities, coordinated schedules between three children at three different schools, provided transportation, prepared snacks and meals, and ensured a safe and supportive environment for the children. The family's demanding schedule resulted in me keeping my availability open and flexible, I provided overnight care and support during traveling with the family. Light housekeeping was involved as well as keeping an orderly home. Utmost discretion, adaptability, and organizational skills were practiced everyday to maintain a smooth and consistent routine.

Receptionist

Maribou Salon Folsom, CA

March 2022 to June 2024

At Maribou Salon, I provided front desk and client support across four different salon locations, demonstrating flexibility and strong adaptability in varying work environments. I warmly welcomed clients, checked them in for their appointments, and offered complimentary snacks and beverages to enhance their experience. I managed appointment scheduling, including booking, rescheduling, and cancellations, while maintaining accurate and organized client records. In addition, I oversaw retail inventory management by processing incoming and outgoing product orders. My responsibilities also included maintaining a clean and professional salon environment, sweeping floors, and securing the salon during closing procedures.

Aesthetic MA

Perceptions Aesthetic Spa Fair Oaks, CA

March 2023 to January 2024

At Perceptions, I received specialized training under a Medical Practitioner, gaining proficiency in advanced modalities such as EmSculpt, SkinWave, Viora V-Form, VI-Peels, and medical-grade skincare lines including Alastin, ZO Skin Health, Defenage, and SkinMedica. I consistently provided clients with personalized skincare treatments, incorporating medical- grade products into their daily routines to optimize results. My focus was on delivering exceptional care and achieving client satisfaction, with particular expertise in Dermaplaning facials and skin tightening procedures. Esthetician

Maribou Spa Folsom, CA

April 2022 to October 2023

As a licensed Esthetician at Maribou Spa, I received comprehensive, hands-on training in a wide range of advanced skincare treatments. I gained expertise in performing therapeutic facials, LED light therapy, waxing, eyelash tinting, and chemical peels, all of which became client favorites. My role involved providing personalized skincare consultations, tailoring treatments to meet individual client needs, and ensuring the highest standards of hygiene and safety. This experience helped me build strong client relationships while developing a deep understanding of skin health and effective treatments.

Office Assistant

Skin Resolutions Santa Barbara, CA

August 2021 to December 2021

At Skin Resolutions, I provided direct support to the owner, Lynda Wilkinson, while developing extensive product knowledge of several leading high-end skincare brands. I earned certification as an Acne Specialist through Face Reality Skincare and gained valuable insight into the skincare industry’s operations, products, and client care standards. Receptionist

Maribou Salon Folsom, CA

June 2020 to July 2020

At Maribou my job is very fulfilling, as I find myself to be busy my entire shift. I enjoy being able to chat with customers and the stylists. I am used to doing laundry as well as sanitizing the door handles, chairs, shampoo bowls, and bathrooms. Receptionist

SuperCuts Folsom, CA

June 2018 to January 2019

At SuperCuts, I managed front-desk operations, including answering phone calls, scheduling appointments, and maintaining client records. I ensured a clean and organized environment by sanitizing tools (scissors, brushes, towels) and performing routine cleaning duties such as sweeping floors and taking out trash. Additionally, I supported the daily operations by assisting with store opening and closing procedures. Ice Cream Server

The Niche Folsom, CA

July 2017 to January 2018

While working at The Niche, I was required to greet customers and serve them their desired orders. As well as open/ close the store, clean, take out the trash, and work the cash register. Education

Management (Associates degree)

Folsom Lake College Folsom, CA

Santa Barbara Community College Santa Barbara, CA August 2020 to May 2021

CSU Chico, CA

August 2019 to May 2020

High School Diploma

Vista Del Lago High School Folsom, CA

August 2016 to May 2019

Skills

Childcare Property maintenance Customer service Hydrafacial Certified Confidentiality and discretion Microdermabrasion Microsoft Excel Dermaplaning Acne Expert (Face Reality Certified Acne Therapist) Household management Organizational skills Nano-infusion Hospitality

Strong problem solver, and communicator. A responsible and reliable worker. Outstanding customer service. SPECIALTIES

Data entry Chemical Peels (Medical Grade) LED Light Therapy Languages

English

Certifications and licenses

Face Reality Acne Specialist

Esthetician

Esthetician License

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