Executive IT Support Specialist

NITI BHOMIA

Executive IT Support Specialist

Hicksville, New York **********@*****.*** 516-***-**** PROFESSIONAL SUMMARY

Results-driven IT Support Specialist with 3+ years of experience delivering high-touch technical support to senior executives in a banking environment, backed by 15+ years of banking and credit union experience. Skilled in diagnosing and resolving desktop, hardware, software, and connectivity issues while maintaining the highest standards of discretion, professionalism, and service. Experienced with Windows 11, Microsoft 365, Outlook, and Exchange, with a strong track record of rapid problem resolution and clear stakeholder communication. CORE COMPETENCIES

White-Glove / Executive Support • Desktop & Hardware Troubleshooting • Windows 11 • macOS • Microsoft 365 • Outlook & Exchange • Authentication & Login Issues • Connectivity Troubleshooting • Stakeholder Communication • Service Excellence PROFESSIONAL EXPERIENCE

IT Support Specialist United Nations Federal Credit Union (UNFCU) Long Island City, NY July 2023 – August 2026

• Deliver white-glove IT support to Managing Directors, senior executives, and Executive Assistants, resolving desktop, hardware, software, and connectivity issues with minimal business disruption.

• Support macOS, Windows 11, Microsoft 365, Outlook, and Exchange environments, including mailbox configurations, shared calendars, and mobile device synchronization for VIP users.

• Troubleshoot login, authentication, MFA, and access-related issues, coordinating with identity and security teams to restore access quickly while maintaining compliance standards.

• Provide timely status updates and proactive communication to senior stakeholders, consistently achieving high satisfaction scores and building trusted relationships.

• Diagnose and resolve hardware failures, peripheral issues, and network connectivity problems for executive floor users.

Card Services Specialist United Nations Federal Credit Union (UNFCU) Long Island City, NY November 2019 – July 2023

• Handled daily credit and debit card operations in a regulated financial-services environment, reviewing 80–120 payment transactions and resolving exceptions within SLA.

• Investigated payment discrepancies, completed reversals, and reconciled unposted transactions, sustaining 99%+ accuracy and supporting General Ledger balancing.

• Worked with Accounting, Compliance, and Operations teams to resolve high-risk exceptions while following internal controls and confidentiality requirements.

• Prepared reconciliation reports, settlement records, and exception logs, and supported internal and external audits with accurate documentation, resulting in successful reviews with minimal findings. Team Lead – Personal Banker / Customer Service TD Bank East Meadow, NY January 2017 – August 2019

• Led daily branch operations supporting 200+ weekly transactions, maintaining 99% processing accuracy across ACH, EFT, wire transfers, and account servicing.

• Resolved complex escalations and delivered consistent, professional service to clients while meeting departmental turnaround standards.

• Performed quality assurance reviews that reduced processing errors by 15% over 12 months.

• Mentored and developed 8+ banking associates, improving onboarding efficiency by 20% and reinforcing compliance standards.

EDUCATION

Associate of Science in Business Administration Nassau Community College

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