Administrative & Customer Service Professional

BRITTANY DOZIER

Detroit, MI ****************@*****.*** +248-***-****

Authorized to work in the U.S. for any employer

PROFESSIONAL SUMMARY

Experienced administrative and customer service professional with a background in patient registration, data entry, office support, call center service, and direct care. Skilled in maintaining accurate records, assisting clients and patients, managing appointments, handling telephone and email communication, and supporting daily office operations. Compassionate, dependable, organized, and able to remain calm in fast-paced environments.

CORE SKILLS

Administrative Support • Data Entry • Patient Registration • Customer Service • Appointment Scheduling • Telephone & Email Support • Records Management • Office Payments • Filing & Scanning • Medical Terminology • Patient Safety • Direct Care • CPR/First Aid

PROFESSIONAL EXPERIENCE

Customer Service Representative H&R Block

February 4, 2026 – April 17, 2026

• Greeted incoming clients and provided professional customer service.

• Managed appointment schedules and coordinated client visits.

• Answered incoming phone calls and responded to client emails.

• Processed office payments accurately and efficiently.

• Assisted tax professionals with scanning, filing, and general administrative office support.

Data Entry Universal Shield Life Insurance

December 16, 2025 – January 30, 2026

• Performed accurate data entry and maintained information in company systems.

• Reviewed information for accuracy and completeness.

• Maintained organized records while completing data-entry tasks efficiently.

Administrative Assistant SiriusXM

October 22, 2025 – October 28, 2025

• Provided administrative and clerical support with daily office tasks.

• Entered and maintained accurate information in company systems and records.

• Reviewed and organized documents and information for accuracy and completeness.

• Organized and maintained electronic records and files.

• Assisted with routine office tasks, data processing, and document management.

• Followed company procedures while handling confidential information and completing assigned tasks efficiently.

• Collected and verified basic patient information, including personal details and home addresses.

• Obtained required patient signatures for consent and privacy forms.

• Distributed patient identification bands and directed patients and visitors to appropriate locations.

Administrative Assistant Robert Half

January 2022 – November 2024

• Filed and maintained paperwork and administrative records.

• Assisted clients in person and by telephone.

• Performed accurate data entry and routine office support.

Call Center Representative Troy, MI

April 2020 – November 2021

• Answered incoming calls and assisted callers with service-related questions.

• Scheduled home service appointments and supported callers throughout the process.

Direct Support Professional (DSP) Warren, MI

August 2019 – December 2019

• Provided daily living assistance and personal care to clients.

• Maintained client records and documented daily progress.

• Maintained a safe, clean, and positive environment.

Patient Safety Attendant Henry Ford Kingswood Hospital — Detroit, MI

August 2018 – September 2019

• Supervised patients and monitored for changes in condition.

• Alerted nursing staff when patients required assistance.

• Assisted patients with personal grooming and mobility.

• Maintained awareness of patient safety needs.

Direct Care Worker Independent Community Care — Livonia, MI

September 2015 – December 2018

• Assisted people with disabilities of all ages with daily living needs.

• Applied knowledge of medical terminology and medical administration.

• Supported group and individual counseling activities.

• Maintained clean, hygienic living areas and remained calm during emergencies.

• Scheduled and maintained medical appointments.

Direct Care Worker (DCW) Covenant Care — Westland, MI

October 2013 – August 2015

• Reviewed residents’ physician charts and administered medications accordingly.

• Assisted residents with brushing, bathing, dressing, and other daily living tasks.

• Prepared and assisted with meals as prescribed by the nutritionist.

• Ensured residents received appropriate medications, meals, hygiene, and basic care.

• Reported daily activities to the supervisor and monitored resident behavior.

• Transported residents to medical appointments.

EDUCATION

Henry Ford High School

CERTIFICATIONS & TRAINING

• CPR / First Aid — Present

• VCE Online Trainings

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