Pest Control & Customer Service Leader

Diane Agnew

Ocala, FL 352-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and versatile professional with over 20 years of experience in leadership, customer service, pest control, and op Proven ability to build strong client relationships, lead high-performing teams, and maintain exceptional service standards Skilled trainer and mentor, committed to creating efficient processes and achieving company goals. SKILLS

• Customer Relationship Management

• Staff Training & Development

• Scheduling & Task Delegation

• Quality Assurance & Compliance

• Safety & Loss Prevention

• Recruiting & Interviewing

• Team Motivation & Leadership

• Budget & Inventory Management

• Time Management & Organization

• Problem Solving & Conflict Resolution

PROFESSIONAL EXPERIENCE

Rocket Pest Control – Lead Technician

January 2025 – Present

• Promoted from Pest Technician to Lead Technician shortly after joining.

• Maintain and develop strong customer relationships while ensuring pest-free environments.

• Educate customers on pest prevention strategies and service plans.

• Submit leads to inspectors to ensure optimal service and customer satisfaction. Bugout Pest Control – Certified Field Trainer

September 2022 – December 2024

• Trained new technicians for independent field work.

• Assisted team members in challenging cases and complex treatments.

• Maintained high customer satisfaction through effective communication and service delivery. Bugout Pest Control – Pest Technician

March 2022 – September 2022

• Delivered pest control services tailored to customer needs.

• Built lasting customer relationships and ensured service satisfaction. Assistant Manager – Planet Fitness Gym, Ocala, FL

October 2015 – March 2022

• Monitored financial records, maintained inventory accuracy, and reduced discrepancies.

• Oversaw hiring, training, and scheduling of staff.

• Delivered exceptional customer service and resolved escalated concerns. Delivery Manager – Coffee News, Ocala, FL

August 2010 – October 2015

• Managed delivery operations to ensure timely and accurate distribution.

• Trained and supervised staff to increase efficiency and productivity. Life Coach – Developmental Service Trainers (DST), Ocala, FL November 2005 – August 2007

• Guided clients in life management, coping strategies, and goal-setting.

• Facilitated group sessions and coordinated treatment plans. Shift Supervisor – Never Alone, Hurley, NY

June 1998 – May 2007

• Directed employee schedules and evaluated performance.

• Implemented security measures and enforced company policies. Assistant Teacher – Albany ARC, Albany, NY

November 1991 – June 1998

• Assisted in lesson planning and classroom management.

• Supported students with individualized learning strategies. EDUCATION

Voorheesville High School – General Office Services Voorheesville, NY — 1986

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