Customer Service and Operations Support Professional
Resume:
Janessa Jimperson
Augusta, GA
janessajimperson44@icloud,com
Janessa Jimperson
Augusta, GA
******************@******.***
PROFESSIONAL SUMMARY
Reliable and detail-oriented professional with experience in customer service, operations support, and fast-paced environments. Proven ability to manage responsibilities independently, communicate effectively with customers, and maintain high standards of accuracy and organization. Seeking a remote opportunity where strong multitasking, problem-solving, and communication skills can contribute to team success.
CORE SKILLS
- Customer Service & Client Support
- Communication (Phone, In-Person, Digital)
- Time Management & Multitasking
- Problem Solving
- Data Entry & Accuracy
- Inventory & Operations Support
- Team Collaboration & Independent Work
- Basic Technology & POS Systems
PROFESSIONAL EXPERIENCE
Cashier
Brandsmart — Augusta, GA
February 2024 – May 2024
- Delivered customer service by assisting shoppers, answering questions, and recommending products
- Processed transactions accurately using POS systems, handling cash, credit, and debit payments
- Balanced cash register and generated daily sales reports with high accuracy
- Improved workflow efficiency by suggesting operational improvements
- Maintained a fast-paced checkout experience while ensuring customer satisfaction Forklift Driver
Kimberly-Clark — Beech Island, SC
April 2024 – August 2024
- Operated forklifts and industrial equipment to move and organize materials safely
- Loaded and unloaded goods while maintaining efficiency and accuracy
- Managed inventory movement and supported warehouse operations
- Maintained a clean and organized work environment to meet safety standards Resident Assistant
Augusta Living — Augusta, GA
November 2019 – April 2020
- Supported residents with transitions and daily needs in a housing environment
- Provided guidance and resolved concerns to maintain a positive living experience
- Communicated effectively with management regarding resident issues Housekeeping
University Hospital — Augusta, GA
January 2015 – October 2017
- Maintained high cleanliness standards in patient and facility areas
- Managed inventory and restocked supplies to ensure consistent availability
- Identified and reported maintenance issues to improve facility operations
- Followed strict procedures and safety protocols in a healthcare environment
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