Bilingual Customer Service Representative

Thelma Martinez

Phoenix, AZ ***** +1-602-***-**** ******.************@******.***

Authorized to work in the US for any employer

Work experience

Bilingual Customer Service Representative

Planet Home Lending Phoenix, AZ

January 2025 to September 2026

• answer inbound calls

• Process payments

• Assist borrowers with any questions they have regarding their loan

• provide repayment plans

• Explain payments increase

Bilingual Customer Service Representative

Wells Fargo Phoenix, AZ

September 2023 to December 2024

• Answer inbound calls

• Assist customers with their credit cards through wells fargo

• Process fraud claims

• assist with any questions/issues

Bilingual Customer Service Representative

Vanguard Phoenix, AZ

February 2022 to August 2023

• Assist callers with enrollments

• Process loan, withdrawals & rollovers

• Educate callers with their 401k accounts

Education

Upper secondary education

High school diploma

Crestview College Preparatory High School

August 2009 to May 2013

Skills

Debits & credits Client services Active listening Basic math Mortgages Microsoft Excel Field sales Attention to detail Customer support Value-based selling Microsoft Word Languages

English

Spanish

Bilingual

Certifications and licenses

Driver's License

Contact this candidate