Multi-Site Operations & Team Leadership Manager

CEIARRA JARRETT

OPERATIONS MANAGEMENT MULTI-SITE LEADERSHIP PEOPLE DEVELOPMENT

Dallas, TX 214-***-**** **********@*****.***

EXECUTIVE PROFILE

People-focused operations leader with 3+ years of progressive experience at LAZ Parking, advancing from Lot Attendant to Supervisor within eight months and to Assistant Manager by the second year. Trusted to lead three downtown Dallas properties and partner with management on hiring, onboarding, scheduling, payroll, employee coaching, financial reporting, budgeting, and workforce decisions. Combines frontline credibility, business acumen, and a strong commitment to inclusive culture to strengthen teams, service delivery, operational performance, and business results.

LEADERSHIP IMPACT

3

Downtown properties managed

2

Promotions earned in 2 years

40%

Annual revenue growth supported

75%

Customer satisfaction improvement

CORE EXPERTISE

Multi-Site Operations • Team Leadership • Hiring & Interview Support • Onboarding • Performance Coaching • Workforce Planning • Scheduling & Labor Management • Payroll Administration • Policy Compliance • Conflict Resolution • Employee Engagement • Leadership Development • DEI • Change Management • Financial Reporting • Budget Planning • KPI Analysis • Customer Service • Microsoft Office Suite • Google Workspace

PROFESSIONAL EXPERIENCE

LAZ PARKING Dallas, TX

Assistant Manager / Manager in Training 2025–Present

• Lead operations and people performance across three downtown Dallas properties, coordinating staffing, service delivery, compliance, financial controls, and client expectations.

• Partner with management throughout the hiring process, including candidate review, interview participation, selection input, onboarding coordination, and new-hire integration.

• Build schedules and adjust labor coverage across multiple locations to meet operating needs, control payroll expense, and maintain dependable service.

• Prepare location finance, revenue, payroll, and operational reports for leadership; translate results into staffing, budget, and process decisions.

• Participate in budget meetings and work alongside management to monitor expenses, identify performance gaps, and align location execution with business goals.

• Coach employees and supervisors on performance expectations, customer service, workplace conduct, policies, and development opportunities.

• Helped drive a 40% increase in annual revenue through operational improvements, financial discipline, and customer-focused initiatives.

• Improved customer satisfaction by 75% by strengthening service standards, issue resolution, accountability, and follow-through.

• Maintain accurate employee, payroll, scheduling, incident, customer, and revenue records using company systems and Microsoft Office tools.

Supervisor 2024–2025

• Promoted within eight months of joining LAZ based on leadership potential, dependability, customer service, and operational performance.

• Supervised frontline employees, assigned work, monitored attendance and performance, and maintained coverage during high-volume operations.

• Trained and onboarded new team members on safety, customer service, operational procedures, and LAZ expectations.

• Addressed employee and customer concerns promptly, escalating sensitive matters appropriately and documenting outcomes.

Lot Attendant May 2023–2024

• Delivered responsive customer service and supported safe, efficient daily operations in a fast-paced downtown environment.

• Earned rapid advancement by demonstrating initiative, sound judgment, professionalism, and the ability to guide peers.

LEADERSHIP DEVELOPMENT

• Selected for one-on-one mentorship with senior management, strengthening strategic thinking, communication, leadership presence, and organizational perspective.

• Participated in the LAZ DEI Symposium, expanding knowledge of inclusive leadership, belonging, employee experience, and equitable workplace practices.

• Participated in the Women in Parking Conference in Las Vegas, NV, gaining industry insight, professional development, and networking opportunities with women leaders in the parking industry.

ADDITIONAL EXPERIENCE

OPC APPAREL Dallas, TX

Founder & Creative Director 2018–Present

• Lead brand planning, vendor coordination, product development, customer research, and creative execution for an independent apparel business.

• Evaluate market trends and customer feedback to guide product decisions, solve production issues, and support business growth.

• Coordinate priorities, deadlines, and external partners while maintaining quality standards and brand consistency.

SHARING IS CARING Dallas, TX

Co-Founder 2013–Present

• Co-founded a mentoring initiative supporting at-risk youth and families through workshops, resource navigation, and community outreach.

• Coordinate volunteers, community relationships, and programs focused on education, life skills, employment, housing, and family support.

PRIVATE HOME HEALTHCARE Little Rock, AR

Home Health Care Aide 2011–2016

• Provided individualized support to children and adults with physical and developmental disabilities while protecting dignity, safety, and confidentiality.

• Maintained accurate care documentation and communicated changes, concerns, and daily observations to families and care stakeholders.

EDUCATION

ASSOCIATE OF ARTS Dallas College, Dallas, TX 2023

X-RAY MEDICAL TECHNICIAN CERTIFICATION Heritage College, Little Rock, AR

TECHNOLOGY & CREDENTIALS

Microsoft Excel • Word • Outlook • PowerPoint • Google Workspace • Data Entry • Reporting Systems • CPR Certification • Valid Driver’s License

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