Operations & Compliance Records Workflow Coordinator

TEAIRRA ROSSER

Operations & Client Relations · Records Management · Workflow Coordination

Laurel, MD 20707 · *************@*****.*** · 240-***-****

PROFESSIONAL SUMMARY

Results-driven operations professional with a track record of bringing order to complex, high-stakes environments. At the FDA, she manages intricate compliance workflows where accuracy isn't optional — missing a detail has real consequences. She communicates with confidence across all levels, builds trust with stakeholders quickly, and has a natural instinct for spotting inefficiencies and fixing them before they become problems.

What sets Teairra apart is the combination: the precision of a compliance professional and the people skills of someone who spent years in high-volume customer service. She knows how to manage process and manage relationships — and she does both well.

CORE COMPETENCIES

Workflow Management: Multi-priority coordination, deadline management, process improvement

Client & Stakeholder Relations: Trust-building, escalation handling, professional written and verbal communication

Documentation & Compliance: Records integrity, regulatory standards, audit-ready reporting

Problem Solving: Root cause analysis, discrepancy resolution, proactive risk flagging

Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), CRM systems

Soft Skills: Emotional intelligence, adaptability, team collaboration, attention to detail

PROFESSIONAL EXPERIENCE

Records Management & Workflow Specialist · U.S. Food & Drug Administration · Washington, DC 2023 – Present

•Oversee high-volume, compliance-driven workflows where accuracy and timeliness are non-negotiable — reviewing submissions, resolving discrepancies, and ensuring every record meets regulatory standards.

•Serve as a reliable point of contact for internal and external stakeholders, communicating complex requirements clearly and following up to ensure nothing falls through the cracks.

•Identify recurring process gaps and workflow inefficiencies, flagging issues upstream and helping implement improvements that reduce errors and turnaround time.

•Maintain organized, audit-ready documentation across a broad portfolio of assignments, adapting quickly as priorities, tools, and procedural requirements evolve.

•Build credibility across teams by delivering consistent, accurate, and responsive support in a high-pressure federal environment.

Customer Service Associate · Total Wine & More · Maryland 2020 – 2023

•Provided high-touch customer support in one of the highest-volume retail environments in the region — handling questions, resolving issues, and turning difficult interactions into positive experiences.

•Developed a reputation for staying calm, professional, and helpful under pressure, consistently earning customer trust through clear communication and genuine follow-through.

•Collaborated with team leads to flag recurring service issues and contributed ideas that improved floor operations and customer flow.

•Balanced multiple responsibilities simultaneously without sacrificing quality, accuracy, or professionalism.

EDUCATION

Bachelor of Science in Business / Marketing · Bowie State University

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