Data-Driven Learning & Development Manager
Resume:
VIRGILIO FERNANDEZ
Senior Training Manager Learning & Development Leader
Quezon City, Philippines +63-915-***-**** *********@*****.*** linkedin.com/in/virgilio-fernandez PROFESSIONAL SUMMARY
Results-driven Learning & Development professional with 17+ years of experience designing, building, and scaling high- performance training organizations. Expertise forged in the BPO sector, producing a depth of instructional rigor, operational discipline, and measurable outcomes directly transferable across any industry. Expert in ADDIE and Kirkpatrick frameworks. Reduced a financial services curriculum from 7 weeks to 5 weeks, generating $140,000 in annual savings. CORE COMPETENCIES
● Training Dept. Build-Out
● Curriculum & Instructional Design
● ADDIE / ISD Frameworks
● Kirkpatrick Evaluation
● Train-the-Trainer (TTT)
● Training Needs Analysis (TNA)
● NHO Facilitation
● SOP & L&D Governance
● QA Infrastructure
● LMS Administration (Moodle)
● Online/Remote Instructor-Led
Training Design
● Communication Skills Assessment
(BUPLAS, CEFR, SVAR, Berlitz
Scale)
● Assessment & Evaluation Tools
(SurveyMonkey)
● Cross-Industry L&D Leadership
● Succession Planning
● AI Training Integration
● Sales & Business Development
● Stakeholder Management
PROFESSIONAL EXPERIENCE
Executive Performance & Communication Consultant Mar 2017 – Present Freelance
● Coached BPO professionals and operations leaders in advanced communication proficiency, facilitating direct career promotions to Trainer and managerial levels.
● Extended coaching scope to 19 Lectors and Commentators, 3 professional vocalists, and media talents across radio, dubbing, and broadcast news.
● Administer communication skills assessments (BUPLAS, CEFR, SVAR, Berlitz Scale) to benchmark client readiness. Founder & Owner Nov 2016 – Present
Darts Depot PH
● Scaled inventory from 5,000 to 850,000 through self-sustained profit reinvestment, managing international procurement and vendor compliance for 217 global brands. Training, Quality & Process Excellence Manager Sep 2024 – Jun 2025 Liamoon
● Served as sole architect of Training, Quality, and Process Excellence functions; authored all departmental SOPs and TNA protocols to standardize the end-to-end training process and ensure 100% audit readiness.
● Designed a custom MS Excel-based auto-scoring QA workbook and executive reporting dashboard, eliminating evaluation subjectivity and streamlining leadership reporting.
● Developed the Chat Agent Specific Training program from scratch using the ADDIE model, replacing an unstructured document-based system with a formal, scalable instructional curriculum.
● Authored the Key Account Manager: Advanced Strategic Understanding and Training for Relationship Advocacy program, integrating behavioral learning to scale client-partner engagement.
● Developed a proprietary AI Content Labeling Course for SME QA Analysts, establishing the data repository used to train the company's in-house LLM.
● Designed and delivered instructor-led remote training using Moodle for course hosting and SurveyMonkey for assessments and class evaluations, in the absence of a company-proprietary LMS.
● Selected to lead communication skills screening of applicants based on top-tier English proficiency within the organization; administered BUPLAS as the default assessment, with CEFR, SVAR, or the Berlitz Scale applied per client requirements.
● Executed strategic succession planning — groomed and promoted a high-performing Trainer to Manager level, ensuring 100% operational continuity.
Training Manager Sales & Business Development Manager Jan 2020 – Aug 2022 Staffwiz Global Outsourcing
● Built the Training Department from the ground up — hired and certified 4 Trainers through a formal TTT program.
● Authored all foundational training modules: NHO, Client Orientation, and Customer Care modules.
● Added 9M in annual revenue by onboarding 3 major accounts.
● Drafted, negotiated, and executed all MSAs and SOWs; reduced past-due invoice instances by 22.2%.
● Designed and delivered instructor-led remote training using Moodle for course hosting and SurveyMonkey for assessments and class evaluations, in the absence of a company-proprietary LMS.
● Selected to lead communication skills screening of applicants based on top-tier English proficiency within the organization; administered BUPLAS as the default assessment, with CEFR, SVAR, or the Berlitz Scale applied per client requirements.
● Groomed and promoted a successor into the Training Manager role upon transitioning to Sales. Training & Project Manager Jan 2017 – Oct 2017
X7 Solutions
● Conceived and authored the execution blueprint for "TAKE ONE," managing a 8M project portfolio.
● Facilitated training and onboarding for the firm's first two new-hire batches while building and directing a team of 4 Trainers.
● Designed and delivered instructor-led remote training using Moodle for course hosting and SurveyMonkey for assessments and class evaluations, in the absence of a company-proprietary LMS.
● Co-authored the Employee Handbook, Company VMV, and Company Profile. Learning Account Manager Jan 2016 – Nov 2016
People Partners BPO, Inc.
● Directed 9 Australian-based Trainers remotely from PH headquarters.
● Signed and onboarded 28 new hospitality accounts in Queensland over an 11-month tenure.
● Monitored real-time learner data to ensure full compliance with Australian Government Wage Subsidy requirements and RTO certification standards.
Entertainment & Training Manager Oct 2014 – Nov 2015 Primos Cuisine and Lounge
● Doubled annual revenue by expanding the business model to integrate competitive darts and live entertainment.
● Trained band vocalists in English diction and accent neutralization. NHO Trainer Trainer Specialist Trainer Lead Training Manager-Trainee Sep 2005 – Jun 2014 PeopleSupport Aegis PeopleSupport Aegis Services Aegis
● Reduced the financial account (Sallie Mae, ~6,000-strong account) training curriculum from 7 weeks to 5 weeks, generating $140,000 ( 7M) in annual savings while maintaining 100% KPI compliance.
● Served as Acting Training Manager for the financial services vertical, overseeing strategic planning and daily operations of the training department.
● Consistently achieved a 95% Speed to Proficiency rate within the first 30 days of nesting.
● Facilitated 140+ NHO batches including mega-batches of up to 114 participants.
● Engineered training content for upload to the company's proprietary LMS by the Instructional Design team; administered urgent LMS updates, assessments, and class evaluations directly via Moodle and SurveyMonkey.
● Selected to lead communication skills screening of applicants based on top-tier English proficiency within the organization; administered BUPLAS as the default assessment, with CEFR, SVAR, or the Berlitz Scale applied per client requirements.
● Awarded back-to-back "Best Trainer" recognition for consecutive quarters. EDUCATION
Bachelor of Science in Electrical Engineering (BSEE), University of the East, 1985–1989 Exercise Physiologist / Fitness Professional Certification, University of the Philippines, 2004–2005 PROFESSIONAL CERTIFICATIONS
AI & Technology: Communicating with AI (Prompt Engineering) ChatGPT AI DeepSeek AI Claude AI Gemini AI Language Proficiency: EF SET English Certificate — C2 Proficient Education First (EF)
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