Business Development Specialist and Machine Operator

EXPERIENCE

Business Development Specialist

Service First Staffing- Sheboygan

Business to Business Calling

Machine Operator

American Excelsior — Sheboygan, WI

May 2026-Current

Business to Business contact

February 2026 – April 2026

Maintain consistent productivity by meeting or exceeding daily output goals

Follow detailed specifications and quality standards with accuracy

Communicate effectively with team members to ensure smooth workflow

Demonstrate reliability, time management, and strong attention to detail

Customer Relationship Manager (CRM)

SITEL — TEAM C.A.R.S. (Customer and Relationship Services)

General Motors Call Center

November 2002 – May 2005

Delivered high level support across multiple GM departments, building trust and rapport with customers while resolving complex issues.

Exercised decision making authority on behalf of GM, demonstrating sound judgment and accountability.

Earned repeated recognition: CRM of the Week, Month, Quarter, and annual CRM of the Year nominee.

Selected for the Leadership Development Program (declined), reflecting strong leadership potential.

Stepped up as Team Lead during major recall events, guiding temporary staff and ensuring consistent service quality.

Featured multiple times in the Great Call Library for exemplary communication and customer experience.

Facilitated relationships with third party partners and performed warm transfers to ensure seamless support.

Demonstrated strong multitasking skills, including talking and typing simultaneously while maintaining accurate documentation.

Expert in de escalation, empathy, and taking ownership of customer concerns — skills directly transferable to handling objections in sales.

Maintained control of conversations, identified customer needs quickly, and guided them toward effective solutions.

EDUCATION

Lakeshore Community College — Cleveland, WI

Business Management

Anticipated Graduation: 2028

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