Retail & Warehouse General Store Manager

DAN MILES

OPERATIONS MANAGER

Edmonton Canada 780-***-**** ************@*****.*** WWW: www.linkedin.com/in/miles-dan-4b01147a Summary

Dynamic and results-oriented professional with proven success in building high-performing teams and optimizing business operations to drive growth and efficiency. Visionary leader with a strong ability to enhance performance through strategic planning, process improvements, and the creation of a collaborative environment. Skilled at managing day-to-day activities, ensuring operational excellence, and upholding high service standards. Adept at hiring, mentoring, and guiding teams to achieve organizational goals, elevate productivity, and maximize customer satisfaction through client-centered solutions and effective team development. Known for navigating complex challenges, delivering measurable results, and aligning efforts with organizational objectives to support business advancement. Core Competencies

• Customer Satisfaction

• Revenue Growth

• P&L Management

• Stakeholder Engagement

• Project Management

• Performance Optimization

• Talent Acquisition & Retention

• Cross-Functional Collaboration

• Process Improvement

• Inventory Control

• Effective Communication

• Business Development

Experience

DEPARTMENT SUPERVISOR 11/2020 to Current

HOME DEPOT Edmonton Canada

• Managed daily retail operations for the world's largest home improvement retailer, with emphasis on associate scheduling, visual merchandising, inventory control, and customer service excellence to drive consistent sales growth.

• Led cross-functional collaboration to maintain optimal stock levels, streamline inventory processes, and ensure 100% product availability through proactive resource planning and trend analysis.

• Elevated team performance and operational efficiency by implementing a feedback-based coaching framework, fostering a culture of recognition, and promoting continuous skills development in product knowledge and merchandising.

• Strengthened customer satisfaction and loss prevention efforts by analyzing business reports, addressing customer feedback, and conducting data-driven team meetings to align shrink control strategies with sales objectives

STORE MANAGER 09/2019 to 09//2020

GOODWILL INDUSTRIES Edmonton, Canada

• Company Overview: Social enterprise provides individuals with disabilities the opportunity to improve their lives through meaningful employment.

• Maximized sales opportunities through optimal scheduling and labor management, contributing to optimized operational productivity.

• Utilized promotional strategies, including daily specials and pricing incentives, to increase in-store engagement.

• Managed a team of 100, overseeing all operational aspects to drive performance and meet production targets.

• Achieved 13% sales growth, exceeding the prior year's results by 14% through strategic planning and in-store promotions.

• Led and motivated teams to consistently achieve production goals by cultivating a collaborative, results-oriented environment.

• Amplified labor cost efficiency by reducing expenses by 5% and leveraging multiple tools to monitor labor trends.

• Encouraged cross-functional communication by facilitating weekly leadership meetings for alignment and effective information flow across teams, leading to informed decision-making.

• Social enterprise provides individuals with disabilities the opportunity to improve their lives through meaningful employment.

ASSISTANT STORE MANAGER (ASM) WINNERS 12/2016 to 09/2019 TJX CANADA Edmonton Canada

• Company Overview: Leading off-price apparel and home fashion retailer in the U.S. and globally.

• Executed core elements of the off-price business model to streamline workflow.

• Created an exciting and engaging shopping environment to deliver an exceptional customer experience.

• Built lasting relationships with regional partners and maintained strong communication channels with staff to foster collaboration and support store success.

• Led store to 5% sales growth while promoting team engagement and maintaining morale to attain business objectives.

• Supervised a team of 80 members and headed the store to win 'Store of the Quarter,' secured through strong leadership and targeted staff development initiatives.

• Researched the latest trends and improved labor and expense control by adjusting staffing levels based on sales trends and piece counts, enhancing cost management.

• Accelerated merchandising efforts by employing product presentation strategies, elevating overall sales performance.

• Leading off-price apparel and home fashion retailer in the U.S. and globally. FRONT STORE MANAGER 01/2012 to 10/2016

REXALL DRUG/KATZ GROUP CANADA LTD. Edmonton Canada

• Company Overview: Trusted pharmacy leader with a long-standing legacy of delivering exceptional care through a dedicated, award-winning team.

• Directed all facets of store operations, managing day-to-day efficiency and alignment with long-term business goals.

• Coordinated inventory logistics and nurtured strong vendor relationships to maintain optimal stock levels and product flow.

• Increased profitability by devising weekly merchandising plans to maximize product visibility and encourage margin expansion through strategic placement.

• Spearheaded high-impact marketing initiative, leading to a noticeable surge in local business traffic and strengthening the store's reputation within the community.

• Guided a team of 35 employees, focusing on staff development, performance optimization, and training programs.

• Collaborated with corporate teams and the Associate Owner to transform operational processes, confirming labor costs remained within budget while augmenting productivity.

• Provided financial oversight by processing payroll, handling daily cash flow, and analyzing store performance to identify improvement opportunities and coordinate corrective action plans.

• Trusted pharmacy leader with a long-standing legacy of delivering exceptional care through a dedicated, award- winning team.

Education

ADVANCED DIPLOMA

QUEEN ELIZABETH HIGH SCHOOL

R.L.D: RETAIL LEADERSHIP DEVELOPMENT

SAFEWAY CANADA

PUBLIC SPEAKING & LEADERSHIP TRAINING

TOASTMASTERS INTERNATIONAL

2 YEARS

CERTIFICATE IN PROJECT MANAGEM,ENT

NAIT EDMONTON

Contact this candidate