Client Support & Behavioral Health Assistant

Brenda Poncia

Sacramento, CA *****

Cell Number: 916-***-****

*********@*****.***

Education

*National Career Education 1999 Graduate

Lab Assistant, EKG Tech, Phlebotomist

*Sacramento Skills and Business Center 1984 Graduate Medical Assistant Professional Experience

Citynet 11/24 to present

Duties:

Low barrier site, food Handlers certificate, assist with program support and meeting client needs in a low-threshold non-congregate housing site. Our Guest Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for interim housing guests including coordinating check-in, conducting property checks, providing conflict resolution, serve and clean up meals. Essential Behavioral Health 2019-Present

Duties:

Detox Recovery Facility:

Lead group activities to engage and support clients using music, arts, trauma therapy techniques, yoga and more!

Assist with client screening, admission, and discharge, orientation and assessment functions. Use electronic health records (EHR) system effectively and appropriately. Demonstrated proficiency in EHR sufficient to fulfill the duties required by this position is expected within 30 days of employment.

Facilitate client orientation, educational and recreational groups. Collect and complete vital signs, urine screens, strip searches and accurately securing and documenting client inventory.

Maintain a clean, orderly and stocked unit.

Maintain client records and supply of documents on the unit. Ensure client rooms and beds are cleaned and turned over upon discharge of each client. Respond to client crises and emergencies as needed. Participate as needed in treatment team meetings, case conferences, and required training to ensure continuum and quality of care.

Assist with quality assurance quarterly reports (i.e., fire drills, safety inspections, building and vehicle reports, etc.)

Meet with supervisor(s) on a monthly basis.

Participate in medication supervision and surveillance through observing the community in all areas of the property, supervised urinalysis screening and in documenting events that need additional follow up.

Perform regularly scheduled bed checks on 3rd shift (every half hour). Serve as a role model through positive, appropriate conduct and participation in special agency events.

Project a professional image to the public. Dress in a professional manner. Maintain current CPR/FA certifications and CPI annual training. Transport clients as needed.

Perform other duties as assigned.

*Air Serv (SMF)

Responsible for transporting passengers in wheelchairs to, from, or inside the terminal, Assist in lifting passengers requiring assistance in and out of carts and / or aircraft passenger seats. Adhere to ADA requirements, as trained. Perform other duties as assigned. Job duties may be modified at any time.

Contact this candidate