ERP Program & Product Owner Leadership

Gregory Lamb

Program / Project Manager & Product Owner Sales Operations Support, ERP, & IT/OT

Transformation

Draper, UT

801-***-**** ***********@*******.***

LinkedIn: https://linkedin.com/in/gglamb

PROFESSIONAL SUMMARY

Program, project, and product leader with 18+ years of experience delivering enterprise ERP, including NetSuite, grid and field operations technology, IT/OT, industrial digital transformation, and sales operations support initiatives across electric and gas utilities, energy, oil and gas, mining, financial services, and other regulated industries. Experienced leading SAP S/4HANA, NetSuite, Workday, Microsoft Dynamics 365, Salesforce, SCADA, PLC, DCS, customer portals, and IoT programs that connect corporate systems with operational environments while improving sales workflows, CRM adoption, partner enablement, and cross-functional alignment. Strong background in PMO governance, vendor management, regulatory and operational stakeholder alignment, Agile and Waterfall delivery, budget oversight, RAID management, executive reporting, and complex multi-site implementations.

CORE COMPETENCIES & KEYWORDS

PMO Leadership: Electric and Gas Utilities, Grid Modernization, Field Operations, Enterprise Program Management, PMO Governance, Portfolio Management, RAID Management, Executive Reporting, Budget Management, Regulatory Stakeholder Management, Vendor Management

ERP & Enterprise Platforms: SAP S/4HANA, Workday, Dynamics 365, Salesforce, PeopleSoft, 4 years ERP Integrations, 8 years in ERP upgrades Utility IT/OT & Operational Technology: SCADA, PLC, DCS, Grid and Field Systems, Control Environments, Industrial Automation, IoT, Asset-Intensive Operations, Operational Resilience

Delivery Models and Tools: Agile, Scrum, Waterfall, Hybrid Delivery, Azure DevOps, Jira, Confluence, Power BI, Tableau, Copilot, OpenAI

PROFESSIONAL EXPERIENCE

Energyourway LLC – Private Consulting, Process Sector, Draper, UT PMO / Senior Project Manager Consultant Dec 2024 – Present

• Lead PMO governance and delivery for enterprise ERP, IT/OT transformation, and sales operations support programs serving electric and gas utilities and energy clients, including PSE&G, Con Edison, PG&E, the U.S. Department of Energy, Seattle City Light, and Uplink Labs; oversee multi-million-dollar initiatives.

• Direct cross-functional teams integrating SAP S/4HANA, Workday, Dynamics 365, and SCADA/PLC environments across utility operations, engineering, field services, finance, and IT.

• Own program budgets, schedules, RAID logs, vendor performance, and executive reporting to improve delivery predictability, governance, and accountability in regulated operational environments.

• Apply Workday Financials experience to finance transformation activities, including requirements, integration touchpoints, controls, and stakeholder alignment. Microsoft – Azure Product Marketing Division, Salt Lake City, UT Technical Program Manager Dec 2022 – Oct 2024

• Led technical program management initiatives supporting Azure and Databricks pricing systems, sales operations support, partner enablement, and enterprise Gold Partner services.

• Managed Agile and Waterfall programs automating pricing, data workflows, and reporting using Azure DevOps, Copilot, OpenAI, Tableau, and BI platforms.

• Coordinated cross-functional teams across engineering, product marketing, finance, and enterprise partners to deliver scalable pricing solutions.

• Supported ongoing optimization and maintenance of Azure pricing web properties and data pipelines.

• Served as primary enterprise partner liaison for Databricks Intelligence Solutions. Rio Tinto – Information Services and Technology, Salt Lake City, UT Senior Project Manager Jun 2022 – Nov 2022

• Managed multimillion-dollar infrastructure modernization and ERP upgrade programs supporting asset-intensive Kennecott mining operations, with strong transferability to utility grid, plant, and field environments.

• Led vendor selection, IT proposals, scoping studies, and implementation planning for enterprise and operational technology initiatives.

• Delivered Workday, ProShip, industrial systems, and customer portal initiatives that improved stakeholder access, streamlined service and sales operations support workflows, and supported regulated operations.

• Coordinated major vendors including Motorola, AT&T, and Caterpillar to deliver dependable communications, infrastructure, and field technology outcomes on time and within budget.

Global Payments Systems – Process Engineering, Lindon, UT Salesforce Product Owner / Project Manager May 2021 – Jun 2022

• Led enterprise Salesforce Lightning migrations, CRM modernization, and workflow automation initiatives supporting sales operations, pipeline visibility, account management, and customer service teams.

• Delivered 20–40% improvements in customer satisfaction through process optimization and system enhancements.

• Managed ERP upgrades and CRM integrations between SAP S/4HANA, NetSuite, Dynamics 365, and Salesforce platforms.

• Leveraged Workday Financials knowledge to align CRM/ERP integrations with finance and sales operations processes, including billing, revenue, reporting, and cross-functional stakeholder support.

• Owned backlog management, UAT, end-user training, deployment, and post-implementation support.

Wynright Supply Chain Systems, Salt Lake City, UT

Software ERP Project Manager Mar 2020 – Apr 2021

• Managed NetSuite ERP upgrades, implementations and customer portal solutions that improved client visibility, streamlined order, service, and sales operations support interactions, and supported asset-intensive industrial operations.

• Led IT/OT projects integrating enterprise platforms with SCADA, PLC, and DCS systems—experience directly relevant to utility control, field, and operational environments.

• Coordinated vendors, field engineering teams, site stakeholders, and Agile sprint delivery across multiple locations.

Walmart eCommerce – Trust and Safety, Draper, UT

Senior Project Analyst Nov 2019 – Feb 2020

• Conducted enterprise system audits, compliance reviews, and process optimization initiatives supporting trust and safety, marketplace operations, and sales operations support.

• Improved SSO authentication policies by 25% and reduced vendor escalations by 12%.

Ken Garff Automotive Group – Service Operations, Draper, UT Service Operations Project Manager May 2018 – Nov 2019

• Managed call center operations, sales operations support, and back-office automation programs.

• Deployed VoIP and CRM platforms, improving year-over-year performance by 20%.

• Led Workday and CRM deployments, including training, adoption, and change management.

Zions Bancorporation – Pharmaceutical Health Care Services, Sandy, UT Operations / Delivery Analyst Oct 2018 – Apr 2019

• Supported the HIPAA-regulated 340BDirect healthcare platform serving 8,000+ pharmacies, including operational reporting and sales operations support for client and pharmacy stakeholders.

• Implemented automation solutions for HIPAA claims processing, reconciliation, and compliance reporting.

Morgan Stanley Wealth Management Operations, Sandy, UT PMO / Project Analyst Aug 2017 – May 2018

• Supported enterprise Microsoft Dynamics 365 implementations within financial services environments, including implementation planning, sales operations support, process flows, and documentation.

• Led requirements gathering, UAT, QA, defect triage, and vendor coordination. Micro Focus / SUSE (formerly Novell) Provo, UT

Functional Analyst / Project Manager Mar 2015 – Aug 2017

• Delivered enterprise operational improvement and sales operations support initiatives for global alliance clients, strengthening pipeline processes, partner coordination, reporting, and execution.

• Led Salesforce CRM and customer portal implementations that improved sales operations and support alignment, expanded partner self-service, strengthened channel enablement, and increased operational efficiency across alliance teams. Curtiss-Wright – Oil & Gas Division (Deltavalve) Sandy, UT Operations Analyst / Project Manager Jul 2003 – Jun 2015

• Managed $1M–$10M industrial installation, automation, deployment, and sales operations support projects.

• Led CRM, field service, operational systems, and SCADA implementations across oil and gas operations with Shell, Chevron, and Valero. EDUCATION

Master of Business Administration (MBA), Marketing – University of Santa Clara CA Bachelor of Science, Industrial Engineering / Admin – San Jose State University CA U.S. Army Signal Communications School, Fort Knox, KY – Honor Graduate, Veteran CERTIFICATIONS & RECOGNITION

Agile, Scrum, Waterfall, Hybrid Delivery

Six Sigma, Lean, Jira, Confluence

PMI-ACP Project Management

Salesforce, Workday, Azure DevOps

National Product Award Winner

SADIE ™ for innovation in multimedia sales tool design SOAPP™ INVISION ™ for innovation in network software PowerServe™ New Media Institute

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