Installation Coordination and Customer Service

Jennifer T. Bailey

**********@*****.***

720-***-****

*/**** - **** *** **** Depot HDIS Wheatridge, CO

Installation Coordinator

Coordinate, schedule, order materials, track shipments for customers and contractors for the installation of windows, doors, kitchens, and closets.

9/2024 – 9/2025 The Home Depot 1516 Parker, CO

Rentals

Assist customers with rental product information, fees and contracts.

Inform customer of safety regulations, inspects equipment for proper hook-ups to customer vehicle, instructs on proper uses and care of

equipment. Clean returned equipment to be ready for next customer.

3/2023- 7/2024 Worldwide Flight Services, Denver, CO

Customer Service Group – Ticket Counter – Gate Agent

Greet traveler, issue boarding passes.

Review passport to ensure document is in order

Help with boarding procedures, Check boarding passes

and passports before boarding.

3/2022- 3/2023 Verizon Wireless, Denver, CO

Customer Service Group - Call Center - Remote

Answer incoming calls from customer needing assistance

Supports customers with billing, support and troubleshooting

Maintain records and equipment

9/2019- 5/2021 Johnson Controls, Aurora, CO

Customer Service Group - Call Center (Level 4)

Contact emergency services agencies for life threatening events

Support customer inquiries on their alarm systems.

Schedule service appointments, place systems in test status

5/2015 – 7/2019 Nordstrom Card Services, Centennial, CO

Financial Services Specialist - Call Center (Level 3)

Support customer inquiries on their accounts

Successfully navigate 15 software programs with ease

Research accounts for receipts, statements, correspondence

References:

Philip Walker 214-***-****

Judy White 903-***-****

John Trevathan 281-***-****

Contact this candidate