Administrative Professional & Client Service Coordinator

Camille Ion 617-***-**** ******@*******.***

SUMMARY

As an experienced administrative professional with over 15 years of expertise in optimizing operational effectiveness and enhancing performance and revenue, I excel in managing support functions and projects, with a proven track record of handling confidential matters discreetly and collaborating effectively with teams. My career goals include leveraging my skills in client communication, data entry, and calendar management to contribute to organizational success.

PROFESSIONAL EXPERIENCE

Indelicato & Coffey, an Ameriprise Financial Co., Waltham, MA 04/2024 – present Client Service Coordinator

• Efficiently schedule and coordinate meetings with clients through in-person interactions, conference calls, and Microsoft Teams.

• Oversee and manage all aspects of service operations, including scheduling, dispatching, and customer support to ensure seamless service delivery.

• Collaborate on operational and strategic initiatives to enhance overall customer satisfaction and streamline service processes.

• Partner with internal teams, vendors, and stakeholders to ensure smooth communication and operational efficiency.

• Identify and implement workflow enhancements to optimize scheduling, resource allocation, and service execution.

RTI-Health Solutions, Waltham, MA 10/2008 – 11/2023 Senior Administrative Assistant

• Interfaced with all levels of management and employees and resolved issues.

• Assumed escalating responsibilities.

• Interacted with US and international divisions.

• Coordinated travel, and registered staff for conference meetings.

• Reviewed agendas for grammatical and other corrections for internal staff meetings.

• Planned, scheduled, and orchestrated travel arrangements for staff and clients, facilitating off-site meetings.

• Coordinated office meeting facilities and retreat venues, assisting staff from different locations with in-person meetings.

• Ensured seamless interview process by scheduling onsite interviews for job candidates, including reserving flights and arranging transportation to the office.

• Drove inventory management by ordering and maintaining supplies for office staff use.

• Oversaw client support service needs and requests, easing interaction with employees.

• Aided Biller with mailing, uploading to client portal, and emailing invoices, increasing monthly collections.

• Supported expense management by reviewing, correcting, and submitting expense reports for senior and upper-level management on a weekly basis. Administrative Assistant / Receptionist 08/2003 – 9/2008

• Managed fast-paced office for international research company.

• Provided wide variety of confidential and complex administrative support to team of 70+, including Unit Vice President, Program Directors, and staff, under limited direction.

• Facilitated workload by coordinating senior-level and staff calendars / schedules, preparing agendas, and supporting staff and client meetings and interviews.

• Coordinated complex travel arrangements for senior management and staff, establishing expense profiles, reconciling, and processing expense reports while ensuring compliance with internal policies.

• Conducted orientation of new hires, informing of policies and fringe benefits. Camille Ion 617-***-**** ******@*******.***

Arthur D. Little / TIAX LLC, Acorn Park, Cambridge, MA 1996 – 2003 Executive Assistant / Coordinator

Administrative Assistant

• Managed a fast-paced office of an international management consulting company.

• Directly supported a team of 27 consultants and engineers including the Vice President, Directors, Associate Directors, and Managers.

• Scheduled, prepared and supported client meetings, interviews and daily calendars.

• Coordinated office and meeting facilities use and scheduling.

• Prepared and maintained presentations.

• Planned, scheduled and coordinated travel arrangements for staff and clients.

• Oversaw client support service needs and requests.

• Administrated the daily operations of the office. Standard-Thomson Corporation, Waltham, MA 1990 – 1996 Human Resources Secretary / Administrator

• Provided customer service to representatives of various health insurance companies.

• Organized and maintained the administrative needs of health insurance and 401K programs.

• Interviewed entry level personnel for possible hiring.

• Maintained employee personnel records.

• Supported the employee assistance program.

• Performed other general office duties as assigned. ADDITIONAL EXPERIENCE

Massachusetts Army National Guard, Boston, MA 1977 – 1985 Supply Sergeant

• Coordinated equipment for personnel in the unit.

• Produced requisition forms for supplies needed.

• Ordered supplies and clothing for personnel in the unit.

• Maintained equipment for active-duty purposes.

VOLUNTEER WORK

Stoneridge Estates condominium complex, Waltham, MA 2016 – present Board of Trustees Member and Treasurer

• Meet with board members and property manager on a monthly basis to discuss maintenance issues, including project and capital improvements.

• As the treasurer I manage the association’s finances, including budgeting, record-keeping, billing, collections and reporting to the condo association. City of Waltham Council on Aging and Senior Care, Waltham, MA 2018 – 2019

• Delivered, once a week, Meals on Wheels.

• Wellness check-in for the elderly in long-term care. Southhampton Street Shelter, Boston, MA 1999 – 2019

• Setup and served Thanksgiving and Christmas dinners for the homeless. SKILLS

Client Communication Expense Reporting Deltek Vision Data Entry Scheduling Concur Expense (Travel)

Calendar Management Endnote (Database) Microsoft Office: Word, Excel, PowerPoint EDUCATION

• Executive Assistant Program – Katharine Gibbs School, Boston, MA 1993 – 1996

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