Accounts Receivable & Customer Service Executive
Resume:
Tia Pounds
Jonesboro, Georgia. 30238
*************@*****.***
EXECUTIVE PROFILE
Administration / Customer Service / Accounts Receivable Well- respected professional who blends strong administration experience with a background in customer service, collections and account management. Exceptional ability to understand business needs and build rapport with clients and customers. Decisive and innovative. Highly valued for interpreting corporate vision and strategy into actionable plans. Effective communicator with executive, functional and technical associates across various organizational levels. Core Qualifications Include:
■ Accounts Payable/Receivable ■ Invoice Management ■ Account Reconciliation
■Customer Relations ■ Document Control ■ Month End Reporting PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
Constangy, Brooks, Smith & Prophete, LLP September 2016 – July 2025 Labor & Employment Law Firm
Accounts Receivable Specialist, Atlanta, GA
■ Monitor credit reports and client’s balances from aged A/R reports for both paper bills and e-billing systems for balances under and over $10,000.
■ Communicate with attorneys regarding delinquent accounts and contact clients to request payment.
■ Send collection letters to clients on a 3-letter process for outside collections.
■ Email ebilled invoice copies and recaps from ebilling websites to attorneys and clients.
■ Maintain payments report to track money collected.
■ Assist with administrative duties in the collections department.
■ Pulled cost detail/s and credit reports for the billing department.
■ Sort W-9 documents for the accounts receivable department.
■ Provide monthly updates on collection activity.
■ Assist with monthly statements.
Cox Enterprises/Manheim Corporate January 2014 - February 2016 Accounts Receivable Specialist, Atlanta, GA
■ Recommended and facilitated the implementation of an online billing system which automated previous manual and paper-driven task; substantially improve registration reliability and automated the collection and billing process.
■ Process paperwork related to client procedures, rates, charges, deadlines, etc. to service OVE client and buyer needs.
■ Utilizes AS400 to generate accounting reports, conduct administrative duties and process adjustments.
■ Streamlined all team billing and registration functions to facilitate accountability, reliability and accuracy of information.
■ Successfully boosted collections from 80% over 99%.
■ Served as a Peer Mentor to train new hires on process and procedures; increasing the employee retention rate by over 50%
■ Maintain over 20,000 dealership accounts; Provides troubleshooting and problem resolution for customers including billing inquiries, technology issues, inventory issues, and products and features. Decatur Family Denture Center July 2012 – March 2013 Front- Office Clerk, Decatur, GA
■ Provide daily and weekly reports to management on client intake and registration.
■ Respond to incoming inquiries from clients in an orderly and efficient manner.
■ Assist with training new employees about office policies, administered paychecks and scheduled employees.
■ Logged calls on the Siebel system. Update other systems as needed.
■ Review of employee benefits, work hours and payroll on a quarterly basis.
■ Implemented state-of-the art procedures and equipment services and conducted personalized patient consultations to explain treatment options and discuss preventative care practices. Delanore Kemper and Associates February 2011 – September 2011 Credit and Collections Specialist, Atlanta, GA
■ Provide customer service regarding collection issues, processed customer refunds, resolved client discrepancies and short payments.
■ Monitor and maintenance of assigned accounts- Involved in customer calls, account adjustments, small balance write offs, customer reconciliations and processing credit memos.
■ Accountable for reducing delinquency of assigned accounts.
■ Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
■ Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
■ Communicate and followed up with the sales department regarding customer accounts on a timely basis.
■ Established and maintained an effective working relationship with dealers and sales department. Education
Everest Institute, Jonesboro, GA December 2011 - August 2012 Medical Administrative Assistant - Certificate
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