Debt Settlement & Client Resolution Specialist

ISSA FARHAN ALDABABNEH

Debt Settlement & Client Resolution Specialist

602-***-**** *************@*****.*** Peoria, AZ linkedin.com/in/issa-dababneh PROFESSIONAL SUMMARY

Debt settlement and client resolution professional with experience in creditor negotiations, high-volume customer communication, accounts receivable, collections, and financial account management. Experienced working directly with banks and creditors to negotiate settlement terms, explain debt resolution programs, resolve complex account concerns, and maintain accurate compliance documentation. Skilled in Excel, Zoho CRM, Zoho Books, multi-system account management, and relationship-based client support. Bachelor of Business Administration. CORE SKILLS

Debt Settlement & Creditor Negotiations Client Resolution & Relationship Support Collections & Accounts Receivable Settlement & Payment Arrangements High-Volume Inbound/Outbound Calls Account Documentation & Compliance De- escalation & Problem Resolution Excel & Microsoft Office Zoho CRM / Books / Inventory Account Reconciliation PROFESSIONAL EXPERIENCE

Clarity Debt Resolution - Pre-Sales Specialist -> Debt Negotiator March 2023 - August 2025 Remote, USA

• Negotiated repayment plans and debt settlement agreements directly with financial institutions and creditors to secure favorable terms for clients.

• Worked with banks and lenders on settlement options while evaluating client financial circumstances and developing realistic payment strategies.

• Educated clients on debt resolution programs, settlement timelines, expectations, and next steps through clear, relationship- based communication.

• Handled client concerns and complex account situations while maintaining professional, solution-focused communication.

• Obtained and managed Authorization to Communicate documentation and maintained detailed account and compliance records.

• Supported clients from pre-sales through negotiation, combining customer service, financial problem-solving, and creditor communication.

Exotic Wholesale - Collections & Accounts Receivable Specialist September 2025 - Present

• Manage collections activity across a portfolio of approximately 400 customer accounts and generate weekly aging reports for balances exceeding 45 days.

• Conduct approximately 70-100 collection and customer follow-up calls daily regarding outstanding invoices, account concerns, and payment arrangements.

• Process and record customer payments through ACH, wire transfers, Zelle, and cash while maintaining accurate invoice and account records.

• Reconcile customer accounts, resolve billing discrepancies, process approved write-offs, and support accurate financial documentation.

• Use Excel, Zoho Books, Zoho Inventory, and Zoho CRM to manage accounts and support high-volume AR and collections operations.

Union Marketing Group (UMG) - Public Relations Representative January 2022 - February 2023 Amman, Jordan

• Managed the Philip Morris IQOS account across multiple locations and maintained relationships with business owners and partners.

• Conducted weekly visits to approximately 50 retail and partner locations, prepared performance reports, and generated an average of five new contracts per month.

Red Rose Hotel - Assistant Manager September 2018 - December 2021

• Supervised a seven-person team, coordinated daily operations, managed customer service and issue resolution, and performed daily cash reconciliation and reporting.

Books@Cafe - Supervisor June 2016 - August 2018

• Supervised and trained a 12-person team, supported customer service and daily operations, and maintained Excel-based inventory records.

EDUCATION

Bachelor of Business Administration (BBA) - Al-Zaytoonah University of Jordan

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