Executive Operations & Data Entry Professional

CAROL E. BURTON

**** ********* *****, ************, ** 30135

678-***-**** * ***************@*****.***

QUALIFICATION HIGHLIGHTS:

Executive leadership Strategic planning

Accounting and finance reporting Troubleshooting expertise Excellent verbal and written communication skills Accurate letter drafting and correspondence handling Marketing and networking abilities Operation administration Performance and training improvement Supervision, recruiting, hiring SUMMARY:

Business-conscious individual offering over 15 years of working as Chief Operating Officer for Total Care Family Medicine, managed Laser Body Works, LLC, Cliniprops, LLC. Focused and enthusiastic professional offering highly effective skills in executiveleadership and strategic planning. PROFESSIONAL EXPERIENCE:

InteleTravel (Spemody, LLC) – Douglasville, GA Present Owner

• Consult with clients to determine travel needs, preferences, and budgets

• Research and recommend destinations, hotels, resorts, cruises, tours, and transportation options

• Book flights, accommodations, rental cars, cruises, excursions, and travel packages

• Provide information regarding travel requirements, visas, passports, and health regulations

• Create customized itineraries and travel plans

• Assist clients with travel changes, cancellations, and emergencies

• Promote travel products, special offers, and vacation packages Total Care Family Medicine, PC – Douglasville, GA 06/2004 – 2019 Chief Operating Officer

• Develop and monitor internal control systems

• Direct and oversee capital improvement projects

• Promote company public profile by attending various meetings and industry conferences as public face of organization

• Develop operational policies and processes, guaranteeing staff maintains compliance with federal, state, and local laws and regulations

• Maintain productive relationships and communication channels across organization

• Monitor outcome measures, program outcomes, and performance improvement

• Serve as strategic advisor and functional expert on critical strategic and operational matters

• Hire, train, evaluate and retain high-performing, effective, staff members

• Motivate and lead team members to work together to achieve targets

• Encourage, train and discipline staff of 12 to maximize performance

• Strengthen product branding initiatives and maximized outreach by overseeing all marketing, community events, causes and organizations and business development

• Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

CAROL E. BURTON

Drama Queen Jewelry & Accessories – Douglasville, GA 07/2014 – 2019 Owner/Operator

I started this business under the parent company, SPEMODY (Spirit, Emotion & Body) in order to satisfy women with quality, yet affordable costume jewelry, hats and other accessories.

• Promote company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization

• Strengthen product branding initiatives and maximize outreach by overseeing all marketing, community events, causes and organizations and business development

• Analyze sales figures – utilize POS system to record sales figures for data analysis and forward fore casts

• Utilize customer statements to analyze savings and possible value-added merchandise

• Serve as strategic advisor and functional expert on critical strategic and operational matter

• Research and understand thoroughly new policies, quotes, renewals, policy changes, and audits concerning business

• Ensure employee confidence and protected operations by keeping human resource information accurate, detailed and confidential

• Selling a minimum amount of merchandise based on goals and objectives defined by sales metrics

• Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes

• Provide excellent human resources management skills

• Analyze and interpret trends to facilitate planning

• Maintain errors, omissions coverage, professional liability insurance Laser Body Works, LLC – Douglasville, GA 07/2014 – 2019 Manager

• Manage daily business operations and ensure smooth workflow

• Hire and supervise Esthetician and support staff

• Develop and implement sales and marketing strategies to increase revenue

• Monitor business performance, budgets, expense and profitability

• Ensure compliance with all safety regulations, licensing requirement and company policies

• Address customer concerns

• Manage and oversee employee performance

Cliniprops, LLC – Douglasville, GA 07/2016 – 2019

Property Manager

• Screen prospective tenants and process lease agreements

• Conduct regular property inspections to ensure cleanliness, safety, and compliance

• Coordinate repairs, maintenance, and vendor services

• Ensure compliance with all safety regulations, licensing requirement and company policies

• Respond promptly to tenant concerns and service request.

• Collect, record, and deposit monthly rent

• Handle lease renewals, move-ins, and move-outs

CAROL E. BURTON

EDUCATION:

Villa Rica High School - Diploma

The Art Institute of Philadelphia – Philadelphia, PA Graphic Design MEMBERSHIPS & OTHER:

Board Member, Phoenix Resource Center

Board Member, Douglasville Downtown Development Authority Board Member, Urban Redevelopment Agency

Co-Chair, Communications Ministry, Golden Memorial UMC

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