Senior FTTP Project Management Professional

Kimberly A. Pledger

Millboro, DE *****, 302-***-****, ************@*****.***

SUMMARY Driven project management professional with over 20 years of experience in telecommunications, specializing in overseeing large-scale projects and coordinating cross-functional teams. Proven track record in managing FTTP deployment, resulting in significant expansion of service areas and customer reach. Recognized for achieving operation efficiency through strategic planning and innovative scheduling solutions. Eager to leverage expertise in project management to contribute to organizational growth and success.

WORK EXPERIENCE

VERIZON 04/1997 thru 11/2025

Senior Engineer Project Management – Outside Plant

Spearheaded the managgement of the FTTP Voice, Data & Video buildsing and orchestrated wire center openings within the Verizon footprint.

Collaborated with cross-functional teams to ensure timely readiness for FTTP “Open for Sales” across each wire center.

Executed 911 testing throughout the region proior to the inauguration of wire centers.

Directed the Regional Enetwork Engineering and Outside Plant Engineering groups in the conversion and customer migration concerning Verizon FTTP migration fees at local VSO facilities.

Established and scheduled technician deployments regionally to perform WM1 migrations.

Supervised the execution of 8-12 wire centers weekly cut-overs during dsignated safe hours.

Allocated 3-4 technicians per wirecenter to ensure workload efficiency.

Oversaw process coordination across Maryland, Virginia, Washington DC, New Jersey, New York, Main and Rhode Island.

Ensured technizians availibility alignment with required standards for LGX and NG3 system installations.

Interfaced with the NMC team to ensure nightly setups were approved and redily available for night-time process changes within the Verizon platform.

Reviewed the scanning process of modules withing COEP systmes coordinated necessary fixes for processing final postings in backend systems within a 24-hour timeframe.

Coordinated vetting schedules for NGPON2 system implementation, facilitating customer ordering with Verizon systems.

Chamioned collaboration with cross-functional teams to achieve 381 OLT migrations and open 156 wire centers for sales by 2025.

Expanded subsidy broadband services to include 171 new FiOS wire centers affecting 196,774 customer addresses.

CSLT-ENG Project-Management Outside Plant

Oversaw the scheduling of FiOS triple play (voice,data,video installation across the Verizon footprint.

Achieved record-breaking openings of 3665 wire centers in the last quarter of the year.

Streamlined process flow implementation for each wire center and Local Frachise Agreement (LFA).

Collaborated with the FCC and various treams to adhere to timely and accurate process flows for opening FiOS wire centers for sale.

Facilitated customer resolution regarding tax code changes and customer service availability.

Instituted a voting matrix that trached accountability with teams for each stage of the build process according to sales processing protocols.

Supervisor Tier 1 WFAC System

Supervised a team of 7 Central Office Technicians to ensure proper system security access levels and development systms processes for all employees operating within the WFAC database.

Managed both administrative and technical duties while collaborating with the Unions to uphold system integrity standards.

Initiated cross-training to guarantee that all areas of responsibility were adequately monitored without gaps in supervision.

Identified and institued methods to enhance productivilty while maintaining high standards of quality and safety.

Outside Field Supervisor and Inspector

Conducted inspections of both external and internal customer jobs peformed by subcontractors in the Eastern South region of Pennsylvania (from King of Prussia to Downingtown, Philadelphia)

Provided 100 monthly inspections within designed areas to ensure compliance and quality of work performance.

Monitored contractor performance, leading to financial deductions ranging from $50,000 to $100,00 per month due to performance deficiencies and quiality control issues.

Managed a team of 30 field technicians under the title Outside Field Supervisor Multi-Media tasks.

Handled timesheet reporting, vehicle inspections, and supply inventory management.

Conducted OSHA, DOT and home safety visits.

Engaged directly with customers to discuss installation options, resolved complaints, appeals and property damages.

Contributed to the ISO process inspection, aiding the local management team in achieving the ISO peformance awards.

Operations Center Specialist – Logistical & Dispatcher

(BACCSI – Bell Atlantic Communications and Construction Services) – Maryland

Staff Logistic Manager coordinating scheduling and performing stock inventory for over 30 wire center locations.

Managed the construction of new garage storerooms and tracking systems for supplies necessary for technicians servicing multiple Verizon products from buried service wire, DSL installation, hub installation and Enhanced services for the State of Delaware.

Achieved logistica financial targetswith reduced allocated funding while fulfilling deployment plan requirements.

Executed Dispatch Center responibilities by assigning workload to technicians in the state of Pennsylvania.

Implemented a NO ACCESS process to ensure no customer was missed without proper notification, to include rescheduling missed appointments.

Supervised over 120 technicians within the areas of responsibility and extended assistance to other dispatchers when requested.

Executed duties that were not Union related, facilitating collaborations with both internal and external teams for the ISO inspection process, resulting in ISO Award achievement for the Dispatch Center.

EDUCATION

University of Phoenix - Associate Degree (Online)

Northern High School – Business Management (Baltimore)

UNITED STATES ARMY – Administrative, Logistics

SKILLS

Microsoft Office, Outlook, Excel, Word, AWS, Microsoft CoPilot, Slack, Google Suites, Edge, SnagIT, Oracle

Target Marketing, highly motivated, program delivery, implementation of strategic initiatives, managing cross-functional teams, fostering strong relationships with key stakeholders, analytical and problem solving skills, thrive in a fast-pace environment.

Contact this candidate