Administrative Operations & Customer Experience Support

BRIANA BRADFORD

ADMINISTRATIVE OPERATIONS CUSTOMER EXPERIENCE DATA & OFFICE SUPPORT

Columbia, MD • 702-***-**** • *********@*****.***

EXECUTIVE PROFILE

Results-oriented administrative and operations professional with 10+ years of experience supporting office operations, customer service, data entry, records management, and high-volume environments. Recognized for professionalism, accuracy, adaptability, strong communication, and dependable execution. Brings a customer-focused approach and the ability to prioritize competing responsibilities while working effectively with teams.

PROFESSIONAL EXPERIENCE

AMAZON • Warehouse Associate Jun 2026 – Present

• Execute daily warehouse operations in a fast-paced environment while meeting productivity, accuracy, quality, and safety expectations.

• Handle, organize, and process inventory according to established procedures while maintaining a reliable, team-oriented work style.

RE/MAX ADVANTAGE • Receptionist Aug 2024 – Jun 2026

• Managed front-office operations, including opening/closing responsibilities, incoming calls, customer transactions, and day-to-day administrative support.

• Processed customer funds transfers and maintained accurate transaction activity while supporting internal staff and client needs.

• Managed Lone Wolf Transaction Desk for the local office and maintained organized workflow across administrative processes.

TEG STAFFING • Data Entry Specialist Dec 2022 – Aug 2024

• Entered, maintained, and organized information across computer databases with attention to accuracy and data integrity.

• Produced records and provided responsive customer service while supporting administrative priorities.

CHRYSALIS • Direct Care Staff Member Feb 2019 – Dec 2022

• Provided dependable daily support, completed household responsibilities, assisted with meals and personal care, and handled errands and mobility support.

SHEWINS BOOKKEEPING SERVICES • Administrator / Receptionist May 2016 – Feb 2019

• Performed data entry and records maintenance; prepared monthly balance sheets and reports; handled phone/email inquiries and maintained office schedules.

• Updated computer records using a local bookkeeping database and supported routine administrative operations.

LAS VEGAS CONVENTION CENTER • Concierge Jun 2013 – May 2016

• Delivered professional guest service, resolved customer concerns, managed messages/mail/luggage/deliveries, arranged transportation, and provided local information and recommendations.

CORE COMPETENCIES

Administrative Operations • Customer Service • Data Entry • Records Management • Microsoft Word • Microsoft Excel • Office Coordination • Communication • Team Collaboration • Leadership • Organization & Planning • Adaptability • Conflict Resolution

EDUCATION

COLLEGE OF SOUTHERN NEVADA G.E.D. — March 2009 Associate Degree in Administration — Pursuing, August 2023–Present

Contact this candidate