Data Analyst - Identity Analytics & Reporting

MAYANK GAUTAM

A-***, Shastri Nagar, Delhi – *****2 +91-870******* ***********@*****.***

PROFESSIONAL SUMMARY

Data-focused IT professional with hands-on experience in data operations, identity analytics, and cloud administration across Microsoft Azure AD, Microsoft 365, and Google Workspace. Skilled in analyzing user provisioning data, authentication logs, license usage, and lifecycle datasets to ensure secure and accurate identity workflows. Experienced in ITSM ticket analytics, SLA compliance tracking, and data-driven incident prioritization. Currently pursuing Advanced Certification in Data Science & AI (IIT–AnalytixLabs) to strengthen analytics, Python, and machine learning capabilities. Seeking a Data Analyst role to apply analytical, reporting, and cloud-data skills to solve business problems.

TECHNICAL SKILLS

Data Analytics & Reporting:

Data cleaning, transformation, and exploratory data analysis (EDA)

SQL queries, joins, aggregations, and data extraction

Python (Pandas, NumPy, Matplotlib, Seaborn) for data analysis and visualization

Microsoft Excel — pivot tables, VLOOKUP/XLOOKUP, charts, dashboards

Power BI / data visualization and dashboard reporting

Statistical analysis, trend analysis, and KPI reporting

Data Operations & Identity Analytics:

User account provisioning data, role assignments, and license usage pipelines (Azure AD)

Authentication log monitoring and anomaly analysis (MFA / TAP)

Privileged login tracking and security audit log analysis (YubiKey)

User lifecycle data analysis — offboarding, account disabling (Microsoft 365 Admin Center)

Distribution list and mail-enabled security group dataset management (Exchange Admin Center)

Structured user directory and OU data hierarchy management (Google Admin Console)

ITSM & Service Operations Analytics:

Ticket queue data handling, categorization, and data-driven prioritization

Incident metrics and service request analysis for SLA compliance

Escalation timeline tracking and reporting

Tools & Platforms:

Azure AD, Microsoft 365 Admin Center, Exchange Admin Center, Google Admin Console

Service desk / ITSM ticketing tools

Windows XP/7/8/10, Windows Server 2008/2012

MS Office Suite (Excel, Word, PowerPoint, Outlook)

Basic networking: TCP/IP, DNS, DHCP, Active Directory

PROFESSIONAL EXPERIENCE

IT Service Desk Analyst II

Teleperformance [August, 2025] – Present [Gurugram, Haryana, India]

Managed and analyzed user account provisioning data, role assignments, and license usage pipelines within Microsoft Azure Active Directory (Azure AD).

Monitored authentication logs and resolved MFA and Temporary Access Pass (TAP) access anomalies to ensure secure identity workflows.

Tracked privileged login activity and security audit logs using hardware-based authentication metrics (YubiKey).

Analyzed lifecycle data for user offboarding and account disabling via Microsoft 365 Admin Center to maintain accurate access records.

Administered organizational distribution lists and mail-enabled security group datasets using Exchange Admin Center.

Maintained structured user directories and data hierarchies via Google Admin Console; optimized segmentation by organizing accounts into OUs based on department and role attributes.

Handled, categorized, and resolved service desk ticket queues using data-driven prioritization frameworks.

Analyzed incident metrics and service requests to ensure SLA compliance for resolution and escalation timelines.

Desktop Support & Networking Engineer

Accel IT Pvt Ltd. August 2024 – August 2025 [ITC Maurya – A Luxury Collection of Hotel, Sardar Patel Marg, Delhi]

Provided end-user technical support for hardware, software, and network issues.

Installed and configured Windows OS (Win7/8/10) and Windows Server (2008/2012).

Configured MS Outlook, printers, scanners, modems, and data cards.

Performed LAN cabling, TCP/IP configuration, and network troubleshooting.

Managed Active Directory, DHCP, and DNS configuration.

Executed system maintenance including dual-boot setup, antivirus updates, and Windows patching.

EDUCATION

Advanced Certification in Data Science & AI, ML

AnalytixLabs (in collaboration with IIT) Expected: September 2026

Diploma in Cloud Computing

Jetking Completed: 2023

B.Tech in Computer Science

Glocal University, Saharanpur, U.P. 2020 – 2023

Diploma in Computer Science

Glocal University, Saharanpur, U.P. 2017 – 2020

12th (CBSE Board) 2016 – 2017

10th (CBSE Board) 2014 – 2015

ADDITIONAL INFORMATION

Date of Birth: 18/03/2000

Nationality: Indian

Languages: English, Hindi

Strengths: Quick adaptability, dedication, self-motivation, analytical thinking

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