Freelance IT Support & Data Center Technician
Resume:
IMAD BACHIRI
*** ***** ***, *******, ** *****
****.*******@*****.***
Residency Status: US Citizen.
Hands-on Data Center and Network Support Engineer with experience supporting server hardware, structured cabling, rack & stack deployments, and break/fix operations in production data center environments. Skilled in hardware installation, network connectivity troubleshooting, system monitoring, and infrastructure maintenance. Experienced working with fiber and copper cabling, patch panels, switches, and physical server components while following SLA, change management, and safety procedures.
Education
Bergen Community College 2024, Bergen County, NJ, Associate of Applied Science (A.A.S) in Networking Administration, 2024 Cumulative GPA: 3.67
Sidi Mohammed Ben Abdellah University 2012, Fez, Morocco, National Engineering Diploma in Telecommunication and Electronic Systems Engineering, WES U.S Equivalency: Bachelor’s and Master’s degree.
Honors and Awards
• Phi Theta Kappa Honor Society
Skills
Datacenter Operations & Smart Hands
Rack & Stack Deployment
Server Hardware Installation (Dell, HP, Cisco)
Fiber & Copper Cabling (SM/MM, Cat6)
Patch Panels & Structured Cabling
Hardware Break/Fix Troubleshooting
Server Components Replacement (RAM, HDD, SSD, NIC, SFP)
Switch & Router Physical Installation
LAN/WAN Connectivity Troubleshooting
Power Infrastructure (PDU, UPS monitoring)
Data Center Walkthrough & Equipment Audits
Hardware Inventory & Asset Tracking
Change Management & Incident Response
Remote Hands Support for Engineering Teams
Ticketing Systems & Documentation
Outage bridge support and escalation
Onsite and on-call support
Tools & Technologies
Cisco Networking Equipment
Dell PowerEdge Servers
HP Enterprise Servers
SFP Modules and Transceivers
Patch Panels and Cable Management Systems
Fiber Optic Cabling Tools
Structured Cabling Systems
Network Monitoring and Ticketing Systems
Work Experience
Network / Datacenter Support – Simplify Networks,
Remote (U.S.-based) Jan 2024 – Present
Monitored network infrastructure, server health, and connectivity to identify and resolve issues before they impacted business operations.
Performed proactive monitoring of switches, routers, servers, and critical network services to ensure maximum uptime and SLA compliance.
Investigated alerts, outages, and performance issues, escalating incidents when necessary and assisting with troubleshooting activities.
Supported remote engineering teams by validating system status, connectivity, and hardware performance during maintenance and incident response activities.
Conducted infrastructure health checks, data center walkthroughs, and equipment inspections to verify operational readiness.
Performed rack & stack installations of servers, switches, and network equipment in data center environments.
Installed and maintained fiber and copper structured cabling, including patch panels, cable management, and labeling.
Performed hardware break/fix support, replacing SFPs, NICs, memory modules, and storage devices.
Maintained accurate documentation of monitoring activities, incident reports, hardware inventory, and infrastructure changes.
Assisted in maintaining high availability of production environments through continuous monitoring and rapid response to operational issues.
IT Support / Network Technician – DTL Communications,
Woodland Park, NJ - 2023
Installed, supported, and maintained network and IT infrastructure for business clients.
Performed rack mounting, structured cabling, labeling, and equipment setup.
Installed and configured CCTV cameras and Network Video Recorders (NVRs).
Troubleshot network, connectivity, and hardware issues, replacing cables, NICs, drives, and other components as needed.
Assisted with VoIP systems (on-prem and cloud-based), ensuring reliable communication.
Configured and supported SonicWall firewalls for secure network access and traffic management.
Provided hands-on technical support while following safety and operational procedures.
Customer Service Representative – Clutch Management Concept Supporting Verizon Services Wayne, NJ - 2022
Onboarded new customers and managed service activation accurately.
Assisted customers with service-related and basic technical issues.
Provided clear explanations and troubleshooting while maintaining high customer satisfaction.
Supported account management and documentation processes.
Certifications
• Cisco Certified Network Associate (CCNA) – Certified
(Cisco ID: CSCO15112003, Date Certified: February 26, 2026)
• CompTIA A+ – Certified
(Credential ID : COMP001022304192, Date Certified: August 29, 2025)
• CompTIA Network+ – Certified
(Credential ID : COMP001022304192, Date Certified: December 19, 2024)
• CompTIA CIOS – Certified
(Credential ID : COMP001022304192, Date Certified: August 29, 2025)
• Microsoft Certified: Azure Administrator Associate
(Credential ID : C2EB6B297084B728, Date Certified: March 1, 2026)
• AWS certified cloud practitioner
(Credential ID : AWS05843287, Date Certified: March 28, 2026)
Core Competencies
Windows server, Linux, Cisco configuration, WAN/LAN security, System administration, Technical support.
Languages:
Fluent in English and French.
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