IT Support Process Associate Candidate

ELIJAH KHERI KAZUNGU

IT Systems & Infrastructure Support Specialist

Kenyan Dezmembrari Auto Stefanesti, Arges Strada Sticlelor 60, Stefanestii Noi, Romania +40-734-***-*** ***********@*****.*** linkedin.com/in/elijahkazungu2025 PROFILE

IT professional with over 9 years of experience in systems administration, network infrastructure, and technical support. Managed servers, network infrastructure, and data backup systems across multiple sites for an entire province in Kenya, supporting business continuity and system reliability. Currently based in Romania, continuing hands-on IT support work while building toward infrastructure-focused roles in the EU. Reliable, self-directed, and experienced working independently across distributed sites. CORE SKILLS

• Server management & maintenance

• Network administration (multi-site)

• Data backup & recovery

• Hardware & software troubleshooting

• Windows OS installation & updates

• User support across multiple locations

• Microsoft Office / Google Workspace

• System stability & uptime maintenance

WORK EXPERIENCE

IT Support (ICT Support) July 2026 – Present

PubliTrans SRL — Pitesti, Arges, Romania

• Provide technical assistance and troubleshoot hardware and software issues as the primary focus of the role.

• Diagnose and resolve system and connectivity issues to minimize downtime for daily operations.

• Support inventory and stock-tracking systems on an occasional basis alongside core IT duties. Warehouse Associate (Order Picker) August 2024 – July 2026 Cluj-Napoca, Romania

• Held this role during initial relocation and settlement in Romania.

• Prepared pallets, sorted and labeled goods, and coordinated with team leads on logistics. IT Support Specialist January 2015 – June 2024

Wajir County, Kenya

• Managed and maintained servers supporting operations across the entire county/province.

• Administered network infrastructure across multiple sites, ensuring stable connectivity for all locations.

• Managed data backup processes to safeguard systems against data loss.

• Supported and maintained multiple computers and end users across several office locations.

• Installed, updated, and maintained Windows systems and business software.

• Diagnosed and resolved hardware, software, and network issues for end users. EDUCATION & TRAINING

Diploma in Business Information Technology (BIT)

Mount Kenya University — Mombasa Campus, Kenya Jan 2012 – Dec 2013 Certificate of Computer Proficiency

Wajir Youth Polytechnic, Kenya Jan 2011 – Mar 2011 LANGUAGES

Swahili — Native

English — B1 (Reading, Writing, Speaking)

REFERENCES

Written recommendation letters available upon request.

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