Security & Customer Service Professional

LEVONDRICK MCKENZIE

********.********@*****.***

Duncanville, TX 75137 +1-469-***-**** **********@************.*******.*** Professional Summary

Highly organized professional with extensive experience providing personalized customer care, administrative and talent acquisition support, and a demonstrated history of working in the security industry with success serving customers in fast paced and challenging environment.

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Retail Sales Associate

Sunrun

April 2026 to June 2026

Creating sales, installation, customer service, and operations. shared objective is to help homeowners transition to solar energy, reduce carbon footprints, and achieve energy independence, through solar power. Physical Trainer/ Assistant Youth Coach

Wolfs Dugeon L.L.C. gym Duncanville, TX

November 2013 to May 2026

Assisted personal trainer Elmer McKenzie, with his training and coaching sessions and also assisted with outside coaching activities with the youth that included baseball, basketball, volleyball and football. with the gym I assisted in setting up the gym equipment and helped train and exercise with the Youth and adult trainees, also made sure the equipment and area was safe at all times

Security Guard

NFI Industries Dallas, TX

January 2025 to December 2025

Patrolled the parking lot and inside the properties, floor checks, checkpoints and surveillance, activity logs and made sure the unsheltered in the area weren’t loitering or vandalizing buildings or vehicles. Case Picker/Forklift Operator

Lineage Terrell, TX

December 2024 to October 2025

Complete order receipts

Use scanning equipment to update inventory

Assisting in maintaining security of warehouse

Efficiently pick customer orders

Keep records of completed orders

Operate forklift in and around warehouse

Wrap orders before loading on trucks

General warehouse duties as instructed

Locate products using technology

Maintain equipment and report on malfunctions

Mark materials with identifying information

Package and label cases for shipping

Perform other duties as assigned

Process orders for outbound shipment

Security Officer

Jarvis Security Tulsa, OK

September 2023 to November 2024

• Monitored front door and lobby reception area

• Led and assisted with front office functions.

• Responded promptly to customer inquiries and resolved customer complaints

• Monitored all parking areas, and surveillance

Box Truck Driver

M.A.K.S transportation Grand Prairie, TX

May 2023 to July 2023

Box Truck Operation

• Route Planning and Navigation

• Cargo Loading and Unloading

• Delivery Schedule Adherence

• Vehicle Maintenance and Inspection

• Customer Service Excellence

• GPS and Route Optimization

• Problem-Solving Abilities

Security Officer

ELITE SECURITY SERVICES Richardson, TX

December 2022 to April 2023

• Monitored front door and lobby reception area

• Led and assisted with front office functions.

• Checked in visitors and employees and communicated directly with patrons

• Responded promptly to customer inquiries and resolved customer complaints.

• Completed and maintained visitor logs as required.

• Ensured smooth check-in and check-out of all guests through properly handling guest accounts.

• Improved customer service through the development of new policies and procedures. Security Officer LVL 2

Allied Univeral Security Dallas, TX

October 2018 to November 2022

· Promptly responded to all security violations and emergency calls.

· Conducted periodic security audits.

· Performed shift patrols.

· Followed Allied Universal standard duties and procedures.

· Verified guest and vendor identifications at each entry.

· Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

· Obtained help by sounding alarms.

· Prevented losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.

Barber Shop Apprentice

pick your cut barber and beauty salon DeSoto, TX August 2010 to August 2013

• Scheduled and booked established and new client appointments for all six full-time barbers and stylists and maintained inventory

• Handled customers purchases and promoted sales

Education

HIGH SCHOOL DIPLOMA

DESOTO HIGH SCHOOL

2011

Upper secondary education

High school diploma or GED

Skills

Incident report writing Security Problem Serving Access control systems Manual handling Surveillance operations Climbing Equipment repair Call transfer Safety standards in production Calendar Management Team management Cash register HTML Order Fulfillment Guest services Report preparation GPS Precision measuring instruments Greeting customers Field service Articulate Storyline IVR Commercial driving Remodeling Hydraulics ADAS Low voltage Organizational skills Luxury car handling Change management Leadership Interpersonal communication Mechanic experience Employee relationship building Inventory management systems Electric pallet jack Supervising experience Math De-escalation techniques Taleo Avaya Technical Proficiency Product quality assurance Microsoft Office Forklifts with various attachments Patrolling Driving Workday/TALEO IntelliSystems Reporting (security system operation) Typing Event customer service Excel data analysis Talent Acquisition Travel Arrangements Attention to detail Administrative experience Mechanical assembly Compliance with security regulations Aspect ACD & Avaya/Lucent CMS phone system Equipment operator experience Filing Oracle Dimensional measurements Food safety management Radio communication systems Automotive diagnostics Physical inventory counts for inventory management Cross-functional collaboration Spot checks for inventory management Data entry Mechanical knowledge Hospitality Event Planning Office management Report writing Order issue resolution Schematics Professional ethics Security escort duties Customer inquiry handling Reach truck Microsoft Teams Surveillance Customer service Food service Computer networking Writing skills Sales Basic math Electrical systems HR sourcing Analysis skills Workday Packing Multi-line phone systems First aid and CPR Industrial construction Inventory control Alarm systems Industrial maintenance Microsoft Excel Human resources Multifamily properties Office experience Residential construction Programmable logic controllers Valet parking Mobile devices Inventory tracking Electrical wiring Shipping and receiving inventory management Computer literacy Calipers Shipping & receiving Power tools Plumbing Meat processing machine operation Cycle counting inventory management Phone etiquette Perimeter security enforcement Microsoft Office (Word, Excel, Access, PowerPoint) Task prioritization Moving Data collection Computer skills Clerical experience Security systems knowledge Renovation Crane Facilities maintenance Micrometer Excavator Time management Microsoft Outlook Research Mechanical troubleshooting Handyman experience Safety regulations Passenger vehicle Public safety procedures Electric vehicle operation Stand-up counterbalanced forklift operation Phone communication Social media platforms Computer operation Tenants Security system monitoring (security system operation) Serving Microsoft Word Security threat response protocols Standard Operating Procedures (SOPs) implementation Stress management Manufacturing company experience Employee Orientation Project Management Inventory optimization Customer communication Food processing Roofing Electrical experience Box truck CCTV Suspicious activity investigations Property maintenance Production asset management Count after picking for inventory management Incident reporting compliance Outdoor work Productivity software Two-way radio communication Customer support Valet driving Fire alarm Video surveillance Company vehicle operation Supply chain Client interaction via phone calls Warehouse management system Sit-down counterbalanced forklift operation Travel planning Meat sanitation procedures Conflict management Stock receiving Facility security systems RF scanner Decision making Social Media Management Clamp truck Lifting equipment Cross- functional communication Manufacturing Incident Reporting Microsoft PowerPoint Content management systems Recruiting Patient interaction Carpentry Counting cash Loss prevention Account management Crisis management Hand tools Construction painting Personalized Care/ Service/Customer Support Construction Industrial equipment Customer relationship building SUV driving Cash handling Expense Reports Windows Managing inventory control systems ATS HR Sourcing/Recruiting

Languages

English

Links

www.linkedin.com/in/levondrick-mckenzie

Certifications and Licenses

Non-CDL Class C

Driver's License

May 2024 to December 2032

Forklift Certification

March 2025 to March 2027

Armed Security License

Guard Card

LEED Certification

AED Certification

Pallet Jack Certification

Class D Security

CPR Certification

First Aid Certification

Additional Information

Authorized to work in the US for any employer

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