Operations & Supply Chain Process Improvement Leader

Bianca Kilpatrick-riddle

Southaven, MS 662-***-**** ***************@*******.*** www.linkedin.com/in/bianca-kilpatrick-riddle- 54578982

SUMMARY

Results-driven Manufacturing, Operations, and Supply Chain Leader with over seven years of progressive leadership experience in pharmaceutical, biologics, and highly regulated manufacturing environments. Proven success leading production operations, developing high-performing teams, improving operational performance, and delivering quality, safety, and productivity objectives. Experienced in manufacturing operations, supply chain management, workforce planning, inventory optimization, SAP, GMP/FDA compliance, project execution, and continuous improvement initiatives. Recognized for building collaborative relationships across Manufacturing, Quality, Engineering, and Supply Chain while driving measurable business results. Adept at leading organizational change, solving complex operational challenges, and developing engaged teams that consistently achieve operational goals. EDUCATION

Arkansas State University

Master of Business Administration (MBA) Expected 2027 Baptist College of Health Sciences

Bachelor of Science – Healthcare Management

Northwest Mississippi Community College

Associate of Applied Science – Medical Office Technology EXPERIENCE

Supply Chain/Warehouse Supervisor June 2025 – Present Charles River Laboratories Memphis, TN

• Lead end-to-end supply chain and warehouse operations supporting biologics manufacturing programs across multiple client portfolios.

• Direct inventory management, material planning, procurement activities, and warehouse operations to ensure uninterrupted GMP manufacturing.

• Manage SAP forecasting, material requirements planning (MRP), purchase order lifecycle, and inventory optimization.

• Collaborate with Manufacturing, Engineering, Quality, and Procurement to ensure material readiness aligns with production schedules.

• Identify supply chain risks and implement mitigation strategies that prevent production delays.

• Lead continuous improvement initiatives focused on inventory accuracy, cost reduction, process efficiency, and operational excellence.

• Coach, mentor, and develop team members while driving accountability, engagement, and performance.

• Monitor key performance indicators (KPIs) to improve operational efficiency and customer service.

• Ensure compliance with GMP, GDP, FDA regulations, and internal quality standards. Supply Chain Excellence Specialist March 2025 – June 2025 Charles River Laboratories Memphis, TN

• Led supply chain process improvement initiatives that enhanced material flow, operational efficiency, and inventory performance.

• Analyzed procurement and inventory data to improve forecasting accuracy and reduce excess inventory.

• Partnered with cross-functional stakeholders to eliminate operational bottlenecks and improve workflow efficiency.

• Supported SAP optimization initiatives that strengthened reporting accuracy and data integrity.

• Participated in Lean and continuous improvement initiatives to improve operational performance.

• Assisted with supplier risk assessments and material availability planning. Assistant Manager, Biomanufacturing June 2023 – February 2025 Charles River Laboratories Memphis, TN

• Supported manufacturing operations for multiple biologics clients within a GMP-regulated production environment.

• Coordinated procurement planning, inventory management, and material availability for manufacturing campaigns.

• Managed SAP purchasing activities, inventory reconciliation, and production material planning.

• Collaborated with client leadership to execute production schedules and support product lifecycle objectives.

• Supported deviation investigations, CAPA activities, and change control processes.

• Ensured compliance with FDA regulations, GMP requirements, and internal quality systems. Manager, Processing & Manufacturing October 2022 – June 2023 Grifols Memphis, TN

• Directed daily manufacturing operations for FDA-regulated blood component production.

• Led production teams responsible for quality, safety, staffing, productivity, and operational performance.

• Managed workforce planning and daily production activities to meet manufacturing objectives.

• Collaborated with Supply Chain and Quality teams to ensure material availability and production readiness.

• Monitored operational performance metrics and implemented corrective actions to improve productivity and compliance.

• Promoted a culture of accountability, teamwork, and continuous improvement. Assistant Manager August 2019 – October 2022

Grifols Memphis, TN

• Directed daily manufacturing and operational activities within a highly regulated biologics manufacturing environment.

• Managed departmental budgets, staffing plans, scheduling, and resource allocation to support production goals.

• Supervised cross-functional teams while maintaining compliance with FDA regulations and GMP standards.

• Partnered with Supply Chain, Manufacturing, and Quality teams to optimize production schedules and material flow.

• Led continuous improvement initiatives that improved workflow efficiency and operational effectiveness.

• Monitored departmental KPIs and implemented corrective actions to improve operational performance.

• Developed, coached, and evaluated employees through performance management, mentoring, and training initiatives.

• Built a culture focused on safety, quality, accountability, and employee engagement. TECHNICAL SKILLS

Manufacturing Operations Leadership

Production Planning & Execution

Supply Chain Management

Warehouse Operations

Workforce Planning & Staffing

Employee Coaching & Performance Management

Continuous Improvement

Lean Manufacturing Principles

Inventory Management & Optimization

SAP (MRP, Procurement, Inventory Management)

KPI Development & Performance Reporting

Cross-Functional Leadership

FDA & GMP Compliance

CAPA & Change Control

Root Cause Analysis

Operational Excellence

Risk Management

Project Management

Process Improvement

Stakeholder Relationship Management

SAP

Material Requirements Planning (MRP)

Inventory Management

Procurement

Forecasting

Supply Planning

Microsoft Excel (PivotTables, XLOOKUP, VLOOKUP)

Microsoft Office 365

Microsoft Teams

SharePoint

Smartsheet

TrackWise

Maximo

SmartSolve

KPI Reporting

Data Analysis

Lean Manufacturing

GMP

GDP

FDA Regulations

CAPA

Change Control

CERTIFICATIONS

Front Line Leadership Certificate

Employee Health & Safety Training

Six Sigma (In Progress)

LEADERSHIP HIGHLIGHTS

Led and developed teams of 15–25 employees in highly regulated manufacturing environments. Reduced inventory costs by 15% through improved planning and inventory control strategies. Improved forecasting accuracy by 20%, strengthening production readiness and inventory availability. Achieved 98% on-time material availability supporting uninterrupted manufacturing operations. Supported more than 10 biologics manufacturing programs across multiple client portfolios. Led cross-functional initiatives involving Manufacturing, Supply Chain, Engineering, Quality, and Procurement to improve operational performance.

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