Administrative & Technical Support Specialist
Resume:
Samantha Garofalo
Palm Bay, FL *****
****************@*****.***
Professional Summary
A position as an office or administrative support worker. Ability Summary
Experience in performing varied duties in an office environment. Willing to relocate to: Malabar, FL
Authorized to work in the US for any employer
Work Experience
Tech Support
Conduent-Melbourne, FL
July 2020 to April 2024
• Respond to phone calls, emails, and chat requests for technical assistance
• Diagnose and troubleshoot hardware, software, and network problems
• Walk customers or staff through step-by-step solutions
• Install, configure, and maintain computer systems and applications
• Monitor and update support tickets and service requests
• Escalate complex issues to higher-level IT staff when needed
• Provide training or guidance to users on basic system functions
• Document technical procedures, fixes, and user feedback
• Ensure data security and confidentiality when handling information
• Stay updated on new technologies, software updates, and system changes Crew Member
Taco Bell-Palm Bay, FL
September 2013 to March 2020
Perform both food preparation and food service.
Received and disbursed money; processed credit and debit card transactions. Independent contractor
Ameri-Pest-Palm Bay, FL
August 2012 to November 2012
Set appointments
Answer the phones
Take messages
Look up information about customers
Collect monies
Cleaner
Melbourne, FL
February 2005 to September 2012
• Sweep, mop, vacuum, and dust all floors and surfaces
• Clean and sanitize bathrooms, including toilets, sinks, showers, and mirrors
• Wash, dry, and fold laundry and linens as needed
• Wipe down countertops, appliances, cabinets, and furniture
• Empty trash cans and replace liners
• Make beds and change sheets
• Clean windows, blinds, and baseboards
• Organize rooms and tidy up clutter
• Refill household supplies (toilet paper, soap, paper towels, etc.)
• Report any maintenance issues or damages to the homeowner or supervisor
• Use cleaning products safely and according to instructions File Clerk
EMERGE-Melbourne, FL
August 2010 to September 2010
Housing (Spherion)
Emerge 2010 is an employment program for young adults which included 2 weeks of classroom training teaching the skills required to be successful in a permanent position. Training was followed by 6 weeks of On the Job work
experience.
Filed correspondence, invoices, receipts, and other records. Eliminated outdated and unnecessary materials, destroyed them or transferred them to inactive storage. Performed inspections of files to ensure correct placement and proper condition. Performed general office duties such as typing, operating office machines and sorting mail. Crew Member
Wendy's-Palm Bay, FL
December 2006 to April 2009
Trained employees
Prepared food for customers
Cleaned grills, floors, and bathrooms
Assisted with customers payment for food purchases Secretary and Payroll Clerk
Exquisite lawn maintenance 321-Palm Bay, FL
Responsibilities:
• Answer phones, emails, and handle general office correspondence
• Schedule meetings, appointments, and manage calendars for supervisors or management
• Prepare, file, and organize important documents, reports, and records
• Greet visitors and assist clients or employees with inquiries
• Maintain office supplies and equipment inventory
• Record and distribute meeting minutes
• Handle confidential employee and company information with discretion Payroll Duties:
• Collect and verify employee time sheets and attendance records
• Calculate wages, overtime, and deductions accurately
• Process weekly or biweekly payroll in accordance with company policies
• Maintain payroll records and employee files
• Ensure compliance with tax laws, wage laws, and company procedures
• Prepare and issue paychecks or direct deposits
• Generate payroll reports for management or accounting Education
High school diploma or GED
Palm bay high school
August 2002 to May 2006
Skills
• Microsoft Office
• Food Production
• Food Service
• Google Earth
• Phone communication
• Objection handling (sales technique)
• Inside sales
• Appointment scheduling
• Event planning
• Microsoft Outlook
• Client referrals
• Office Administration
• Computer networking
• Casino
• Food Preparation
• Microsoft Word
• Microsoft Excel
• Payment processing
• Phone inquiries
• Account reconciliation report
• Retail sales
• Negotiation
• Residential Cleaning
• Live chat
• Communication skills
• Medicare
• Phone answering
• Attention to detail
• Client interaction via phone calls
• Help Desk
• Technical Support
• Technical Proficiency
• Events management
• Ethernet
• Aged receivables report
• Organizational skills
• Cleaning Experience
• Customer service
• English
• Interpersonal skills
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