Entry-Level Customer Service & Administrative Support

ALAYA T. VENEY

Customer Service Professional

Clarksburg, MD 20871 301-***-**** **********@*****.*** Relocating to Charlotte, NC: August 3, 2026

PROFESSIONAL SUMMARY

Dependable and motivated entry-level customer service professional with experience working with youth, families, and community organizations. Strong communication, organization, and teamwork skills with a proven ability to assist customers, solve problems, manage multiple responsibilities, and maintain a positive attitude in fast-paced environments.

CORE SKILLS

● Customer service and communication

● Teamwork and collaboration

● Youth engagement and supervision

● Registration and record keeping

● Conflict resolution and problem solving

● Organization and time management

● Cash and event support

● Microsoft Word, PowerPoint, Google Workspace, Canva

● Social media and virtual communication platforms PROFESSIONAL EXPERIENCE

Junior Administrative/Production Assistant Nicky Free Productions, Inc. 2024 – Present

● Provided administrative support for film and media production projects.

● Assisted with scheduling, organizing production documents, and maintaining files.

● Prepared call sheets, distributed production materials, and tracked project updates.

● Helped coordinate cast, crew, and vendor communications.

● Supported on-set production needs, including equipment preparation and logistics.

● Managed office tasks, data entry, and supply inventory.

● Assisted with event and production setup, breakdown, and general operations. Supervisor: Kyrica Renee Email: ************@*****.*** Camp Counselor (Seasonal) Ty Sanders Basketball June 2024 – August 2026

● Assisted participants and families with camp registration and check-in procedures.

● Welcomed campers and communicated with parents during drop-off and pick-up.

● Supported coaches with drills, workouts, and basketball activities.

● Prepared, organized, set up, and cleaned camp equipment and facilities.

● Promoted a safe, positive, and team-oriented environment for campers.

● Provided friendly customer service by answering questions and assisting families. Supervisor: Ty Sanders Email: ***********@*****.*** COMMUNITY SERVICE

Frederick County Action Agency Soup Kitchen

● Served meals and assisted guests.

● Helped set up and organize service areas.

● Worked as part of a team to support community members. FHRM Golf Takeover

● Assisted with food service and guest support.

● Helped prepare and clean event spaces.

● Worked effectively in a fast-paced event environment. EDUCATION

Seneca Valley High School, Germantown, MD

High School Diploma (May 2025)

ACTIVITIES & ACHIEVEMENTS

● Seneca Valley J.V. Girls Basketball Team

● Varsity Flag Football Manager

● Honor Roll (2023-2025)

● Student Service Learning (SSL) – 265 Hours Completed

● CTE Certificate (2025)

● FHRM Scholarship Recipient (2025)

REFERENCES

Available upon request

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