Executive Administrative & Records Support Leader

LORETTA HORTON

EXECUTIVE ADMINISTRATIVE PROFESSIONAL OFFICE OPERATIONS CERTIFIED PUBLIC NOTARY

Dallas–DeSoto, Texas Administrative Support Records & Data Executive Support Customer Service

LinkedIn: linkedin.com/in/loretta-horton-019727364

PROFESSIONAL PROFILE

Administrative professional with a strong background in executive support, healthcare office administration, records management, customer service, training, compliance, and team coordination. Experienced handling confidential documentation, complex escalations, reporting, scheduling, stakeholder communications, and front-office operations. Brings transferable experience in healthcare records, provider support, and compliance documentation to Credentialing Coordinator roles. Known for organization, discretion, and follow-through.

ADMINISTRATIVE & PROFESSIONAL STRENGTHS

Executive & Administrative Support

Office & Front-Office Operations

Calendar & Meeting Coordination

Records & Confidential Documentation

Data Entry, Reporting & Auditing

Customer & Stakeholder Relations

Training, Coaching & Onboarding

Compliance & Process Improvement

Microsoft Office & Remote/Virtual Tools

Vendor & Internal Communications

Student Records & State Reporting

Problem Resolution & Escalation Management

PROFESSIONAL EXPERIENCE

Army & Air Force Exchange Service (AAFES) — Team Manager

• Directed daily operations, administrative workflows, employee support, reporting, and service delivery for a large team.

• Managed complex senior-level customer escalations, congressional inquiries, and EEOC-related matters with professionalism and discretion.

• Supervised and coached approximately 20 associates, supporting performance, development, and accountability.

• Helped launch and train multiple contact centers while maintaining documented compliance standards.

• Prepared reports, maintained confidential records, supported audits, and communicated operational information to leadership.

• Delivered nationwide and international inbound contact-center training using remote and virtual tools.

Monarch Dental — Office Administrator / Periodontal Coordinator

• Managed front-office operations including scheduling, patient records, insurance coordination, communications, and provider support.

• Coordinated administrative needs across multiple dental office locations throughout the DFW area.

• Maintained accurate documentation while providing professional service to patients, providers, and internal stakeholders.

• Supported office workflow, customer service, and administrative coordination in a fast-paced healthcare environment.

Regus — Meeting Room Coordinator

• Coordinated executive meeting rooms, scheduling, client hospitality, and vendor communications.

• Provided professional administrative support while managing competing priorities in a business-services environment.

• Supported clients and vendors by coordinating details and responding to stakeholder needs.

ADDITIONAL ADMINISTRATIVE & TRAINING EXPERIENCE

• Corporate and contact-center training, onboarding, coaching, process documentation, and compliance support.

• Administrative support involving confidential records, data entry, reporting, auditing, customer communications, and issue resolution.

• Experience supporting remote/virtual operations and collaborating with internal teams and external stakeholders.

EDUCATION

Associate Degree — Northwood University

CERTIFICATIONS

• Certified Public Notary — State of Texas

• Administration Certificate — Dentistry & Front Office Administration

• Customer Service Certification

TARGET ROLES

Executive Assistant Administrative Assistant Office Administrator Administrative Coordinator Office Manager Registrar / School Office Records / Data Coordinator Credentialing Coordinator

Contact this candidate