Network & Systems Support Specialist

LANRE KAYODE

224-***-**** ****************@******.** Katy, TX. 77493

Professional Summary

IT professional and military veteran with 15+ years of technical support experience specializing in network infrastructure, system administration, and enterprise-level troubleshooting. Proven expertise in Windows environments, Active Directory, network security protocols, and multi-tier support operations. Secret Security Clearance holder with strong problem-solving abilities and exceptional customer service skills. Technical Skills

Operating Systems: Windows 10/11, Windows Server, macOS, Linux (basic) Networking: LAN/WAN, TCP/IP, VLANs, VPN, Routing & Switching, Wireless Networks Cloud & Networking: Microsoft Azure (AZ-900, AZ-104 ), Cisco Networking (CCNA in progress), Cloud Infrastructure Fundamentals

Infrastructure Services: DNS, DHCP, FTP, IIS, Group Policy Management Tools & Platforms: SalesForce, ServiceNow, BMC Remedy, Bomgar, PoShToast, T-Metrics, OneNote, Microsoft 365 Admin Center

Security: CompTIA Security+, Malware Mitigation, Account Access Control, DoD Security Protocols, NIPR/SIPR environments

Hardware: Desktops, Laptops, Printers, AV Equipment, Mobile Devices Scripting/Automation: PowerShell (basic), Python

Professional Experience

IT Student — Networking & Cloud Infrastructure, InfoTech Learning Center

(https://infotechlearningcenter.com/)

March 2026 – Present

• Pursuing hands-on training and certification preparation in networking and cloud infrastructure, currently studying toward CCNA and Microsoft AZ-104 certifications.

• Building applied skills in routing/switching, network design, and Azure cloud administration through lab-based coursework.

• Reinforcing enterprise IT support expertise while expanding into cloud infrastructure and advanced networking concepts.

Tier II NOC Technician, Zayo Group, LLC — Remote (Full-time) July 2025 – February 2026

• Monitor and respond to dark fiber outages and repairs, ensuring timely resolution to minimize downtime.

• Troubleshoot and resolve high-priority network and system tickets in a fast-paced, 24/7 operations environment.

• Coordinate with field technicians to perform diagnostics and execute repairs efficiently.

• Support performance improvement and training initiatives to enhance team skills and operational efficiency.

• Work front-half night shifts (Sunday–Wednesday + every other Saturday 7 PM – 7 AM CST) to provide continuous network operations support.

• Utilize network monitoring and ticketing tools to maintain service quality and customer satisfaction. User Support Administrator, T n T Consulting (Full-time) Dec 2024 – July 2025

• Troubleshoot and resolve hardware, software, network, and peripheral issues for end-users via remote, phone, and in- person support.

• Administer and configure infrastructure services (DNS, DHCP, FTP, IIS, GPOs) to maintain secure network connectivity.

• Manage mobile device provisioning and secure environments (NIPR, SIPR) with detailed documentation.

• Utilize ServiceNow, PoShToast, Bomgar, and T-Metrics to log, track, and resolve support tickets efficiently. Enterprise Service Desk Analyst, Leidos (Full-time) Apr 2024 – Dec 2024

• Provided Tier 1 technical support for U.S. Marine Corps users, troubleshooting hardware, software, and account access issues.

• Managed incidents and service requests using BMC Remedy, escalating to Tier 2 when necessary.

• Supported Active Directory, Microsoft Exchange, Windows OS, and DoD smartphone activation/reset.

• Monitored system/network status to provide proactive support and maintain ITSM compliance. Additional Experience

Student – IT Network & Security, AllSkilled 10/2023 – 01/2024 Electronic Technician, U.S. Navy 04/2017 – 01/2023 Education & Certifications

Arcadia University Glenside, PA Graduated: 12/2009 Master of Business Administration

Seton Hill University Greensburg, PA Graduated: 12/2005 Bachelor of Arts - Business Marketing

Certifications:

• CompTIA IT Fundamentals (Nov 2023)

• CompTIA Security+ (Feb 2025)

• Microsoft MS-900 (Aug 2024)

• Lean Six Sigma Green Belt (Mar 2021)

• Microsoft AZ-900 (Apr 2025)

• Microsoft AZ-104 (Sept 2026)

• CCNA (In progress)

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